Hi, I’m
Latisha Snell
Hazlehurst,GA
Summary
Accomplished Benefits Specialist with solid background in Human Resources, adept in healthcare benefits, and HRIS systems. Excelled in enhancing employee satisfaction through effective benefits explanation and relationship building. Demonstrated expertise in regulatory compliance and benefits administration, significantly improving operational efficiency.
Overview
6
years of professional experience
Work History
Pilgrims
Benefits Specialist
11.2024 - Current
Job overview
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
University of Tennessee Health Science Center
Benefits Specialist
03.2023 - 06.2024
Job overview
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
FedEx:Ground
Human Resources Coordinator
02.2022 - 03.2023
Job overview
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Regional One Health
Obstetrics Technician
12.2018 - 02.2022
Job overview
- Participated in emergency response scenarios, applying critical thinking skills to provide swift support during high-pressure situations.
- Implemented strategies to reduce patient wait times, contributing to an overall positive patient experience in the obstetrics department.
- Developed strong relationships with patients through empathetic communication and attentive listening skills, increasing patient satisfaction rates within the obstetrics department.
- Streamlined communication between nursing staff and physicians through effective documentation of patient progress.
- Collaborated with the medical team, contributing to a successful birthing experience for patients.
- Maintained strict adherence to infection control protocols, contributing to a safe clinical environment for all patients.
Education
Grand Canyon University, Phoenix, AZ
Bachelor of Science from Human Resources Management
01-2026
University Overview
- 3.7 GPA
- Honor Roll 2023-2024
- Relevant Coursework: Human Resources Related Coursework
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- HRIS systems
- Policy interpretation
- Relationship building
- Benefits administration
- Employee benefits laws
- Documentation and reporting
- Regulatory monitoring
Affiliations
- Smith and Nephew Internship 2011-2013
- UTHSC Summer Science Program Member 2010
Timeline
Benefits Specialist
Pilgrims
11.2024 - Current
Benefits Specialist
University of Tennessee Health Science Center
03.2023 - 06.2024
Human Resources Coordinator
FedEx:Ground
02.2022 - 03.2023
Obstetrics Technician
Regional One Health
12.2018 - 02.2022
Grand Canyon University
Bachelor of Science from Human Resources Management
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