Chevonne Black
Rock Hill,SC
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Aspen Dental
03.2022 - Current
- Collaborated with finance team to create and manage budget that reduced operational costs by 10% while maintaining high levels of service quality.
- Developed and implemented new customer service strategy that resulted in 25% increase in customer satisfaction scores.
- Managed team of 10 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits.
- Analyzed and reported on operational performance metrics, identifying areas for improvement and implementing strategies to improve efficiency, resulting in 25% reduction in overtime costs and 20% increase in productivity, and 10% decrease in patient complaints.
Research Remediation Analyst II
Wells Fargo
08.2021 - 03.2022
- Responded and researched over a dozen escalated inquiries and complaints requiring special handling.
- Performed intake to determine appropriate course of action, conducted investigative steps to identify issues.
- Served as an intermediary to resolved disputed matters, negotiated and enacted settlements.
- Collaborated with 2cross-functional teams to develop strategies for addressing systemic issues and reducing risk exposure.
- Provided expert guidance on research methodologies and best practices, increasing team effectiveness in issue resolution.
Transition Support Partner
LPL Financial
09.2018 - 08.2021
- Provided training and education on LPL’s core technology (BranchNet/ClientWorks, Resource Center, E-Signature, and Account View) and operational processes and consulted on best practices to transfer advisors business from their old broker dealer to LPL.
- Provided re-papering support as needed to aid new advisors in moving their book of business of over 100 accounts to LPL Financial.
- Forecasted each advisor’s unique needs through active listening and do due diligence to ensure needs are being addressed quickly.
- Developed trusting partnership with advisors and leverage preset strategies for moving their entire book of business to LPL based on that advisor’s goals.
Business Development Manager
Living Resources
05.2014 - 07.2018
- Conducted substantive content discussions with Hospital decision makers and key physician and hospital stakeholders within Healthcare organizations to increase revenue and market presence.
- Introduce new programs to facility leaders.
- Assess needs; recommend customized solutions; implement various site-specific programs and project teams; negotiate pricing.
- Develop and manage pipeline activity through CRM system; identify and develop new prospects and business channels.
- Manage comprehensive sales process; consultative/ challenger sell through extensive sales cycle.
- Focus is on new business development and increasing sales within existing client base.
Business Operations Manager
Good Shepherd Services
01.2011 - 03.2014
- Solely oversee personnel, equipment, financial, medical, and administrative records for 354-unit personnel and supporting 8 local locations.
- Leads business management project initiatives, reducing costs and improving operational efficiencies.
- Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
Education
MBA -
Capella University
Minneapolis, MN01.2024
Bachelor of Science - Business Administration And Management
Russell Sage College
Troy, NY01.2011
Skills
- Product Management
- Inventory Tracking and Management
- Calendar Management
- Employee Relations
- Database Maintenance
- Workflow Optimization
- Business Growth Initiatives
- Vendor Sourcing
- Cost Reduction
- Customer Relationship Management
- Operational Efficiency
- Staff Development
- Business Administration
- Interpersonal Communication
Timeline
Operations Manager
Aspen Dental
03.2022 - Current
Research Remediation Analyst II
Wells Fargo
08.2021 - 03.2022
Transition Support Partner
LPL Financial
09.2018 - 08.2021
Business Development Manager
Living Resources
05.2014 - 07.2018
Business Operations Manager
Good Shepherd Services
01.2011 - 03.2014
MBA -
Capella University
Bachelor of Science - Business Administration And Management
Russell Sage College
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