Cheyanna Gilbert
Hodgen,United States
Summary
Energetic individual known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
crew
Braum's Ice Cream & Dairy Store
Poteau, United States
04.2022 - 11.2024
- Drove team success by quickly completing assigned tasks.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Hours per week: 32
- Supervisor: Michael Christman (9187215037)
- Okay to contact this Supervisor: Yes
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Assistant Manager
KFC
Fort Smith, United States
10.2018 - 03.2022
- Count inventory weekly
- Order product for the store
- Create and manage weekly schedules
- Run shifts efficiently
- Strong communication skills
- Strong leadership skills
- Hours per week: 55
- Supervisor: Jeff Maynard (9189787395)
- Okay to contact this Supervisor: Contact me first
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager
KFC/Taco Bell
Poteau, United States
10.2015 - 09.2018
- Inventory control
- Schedule maintenance
- Leadership skills
- Problem solving
- Operate store efficiently
- Hours per week: 55
- Supervisor: Jeff Maynard (9189787395)
- Okay to contact this Supervisor: Contact me first
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
cashier
Walmart
Poteau, United States
09.2014 - 01.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Hours per week: 30
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High school diploma or equivalent -
Poteau High School
Poteau, OK, United States05.2014
Skills
- Safety awareness
- Cooking
- Point-of-sale transactions
- Order delivery practices
- Cleaning
- Verbal and written communication
- Point of sale operation
- Sales monitoring
- Recruiting and interviewing
- Customer rapport
- Closing oversight
- Employee performance evaluation
- Customer service and satisfaction
- Schedule oversight
- Performance reviewing
- Employee engagement
- Reporting and documenting
- Drawer balancing
- Refunds and exchanges
- Identification checks
- Hospitality and accommodation
- Time management skills
- Cash handling and management
- Ordering and stocking
- Credit and cash transactions
- Customer service excellence
References
- Michael Christman, Braum's, 9187215037, Michaelc12@ymail.com
- Jeff Maynard, KFC & KFC/Taco Bell, 9189787395
- Melissa Christman, 9184133618
- Kaitlin Loomis, 9184130589
- Trista Crouch, 9186588758
- Patience Crouch, 9187218276
- Stephanie Bock, 8786456175
References
References available upon request.
Timeline
crew
Braum's Ice Cream & Dairy Store
04.2022 - 11.2024
Assistant Manager
KFC
10.2018 - 03.2022
Assistant Manager
KFC/Taco Bell
10.2015 - 09.2018
cashier
Walmart
09.2014 - 01.2015
High school diploma or equivalent -
Poteau High School
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