Cheyanna Prichard
Winfield,US
Summary
A hardworking and reliable team member focused on going above and beyond to support the team and serve customers. Trained in account handling and offering top-notch communication abilities. Motivated to continue to learn and grow as a financial professional.
Overview
15
15
years of professional experience
Work History
Human Resource Specialist
Department for Children and Families
Winfield Kansas
10.2024 - Current
Retail Relationship Banker
BMO Bank
Winfield, KS
09.2023 - 09.2024
- Generated business through customer profiling, cross-selling and initiating new business relationships within community.
- Conducted seminars or workshops on financial planning topics, such as retirement planning, estate planning, or evaluation of severance packages.
- Acted as digital ambassador to transition customers to digital solutions.
- Communicated effectively with customers over the phone or in person; provided clear instructions regarding product features and benefits.
- Maintained knowledge of bank products, services, policies and procedures in order to answer customer questions accurately.
- Approved or rejected mortgage loans within guidelines.
Assistant Branch Manager
Bank of the west
Winfield, KS
03.2023 - 09.2023
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
- Utilized effective communication techniques when interacting with colleagues at all levels of the organization.
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
Assistant Branch Manager
Citizens Bank Of Kansas
Winfield
10.2022 - 03.2023
- Counseled prospects on available finance options matching current needs
- Resolved customer complaints through research and investigation
- Gained knowledge of products and programs offered to educate clients about various product solutions
- Listened to customers and recognized stated and understated needs to effectively cross-sell bank products
- Maintained accurate and balanced cash drawer/vault by carefully counting funds and quickly investigating any discrepancy
- Employed excellent money handling abilities
- Monitored daily/monthly/quarterly reports
- Trained and developed new team members in alignment with branch service standards and objectives.
Retil Banking Specialist II
Citizens Bank Of Kansas
Winfield
04.2021 - 10.2022
- Open personal and Business accounts
- Assisted customers with banking needs and inquiries.
Teller/Loan Officer
MidAmerican Credit Union
US
03.2016 - 09.2018
- Developed and maintained relationships with customers, lenders and other third parties
- Processed teller transactions
- Approved consumer loan applications based on customers creditworthiness.
MANAGER
Sonic drive
KS, US
10.2010 - 09.2015
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Balanced carhops and main cash drawer.
- Addressed customer complaints promptly, providing appropriate solutions and ensuring satisfaction.
- Trained new employees on food safety, customer service and cash handling guidelines.
Education
HIGH SCHOOL DIPLOMA - undefined
Central high school
Skills
- Customer service excellence
- Organization
- Recordkeeping
- Merchandise upselling
- Process transactions
- Problem resolution
- Payment handling
- Multitasking
Timeline
Human Resource Specialist
Department for Children and Families
10.2024 - Current
Retail Relationship Banker
BMO Bank
09.2023 - 09.2024
Assistant Branch Manager
Bank of the west
03.2023 - 09.2023
Assistant Branch Manager
Citizens Bank Of Kansas
10.2022 - 03.2023
Retil Banking Specialist II
Citizens Bank Of Kansas
04.2021 - 10.2022
Teller/Loan Officer
MidAmerican Credit Union
03.2016 - 09.2018
MANAGER
Sonic drive
10.2010 - 09.2015
HIGH SCHOOL DIPLOMA - undefined
Central high school