Cheyanne Chapman
Macon,GA
Summary
Shift leader with expertise in customer service and complaint resolution. Demonstrated success in maintaining organized work environments and improving customer satisfaction through effective team training. Proven track record of enhancing operational efficiency and fostering positive team dynamics.
Overview
8
8
years of professional experience
Work History
Shift Leader/Cashier
Jet Foods
Macon, GA
06.2024 - Current
- Managed inventory levels by monitoring stock and ordering supplies as necessary.
- Addressed customer concerns promptly to maintain high satisfaction levels.
- Trained new employees on shift operations to ensure smooth workflow.
- Verified accuracy of cash drawers during shift openings and closings.
- Resolved customer complaints professionally to enhance service quality.
- Maintained organized work environment through effective delegation of tasks.
- Checked orders for quality and completeness prior to fulfillment.
- Supervised cleaning of facilities to uphold safety and sanitation standards.
Clerk/Cashier
Rocky's
Warner Robins, Georgia
03.2018 - 10.2018
- Delivered high-level customer service through active listening and engagement skills.
- Processed customer transactions accurately at retail location, including cash and credit card payments.
- Assisted customers with inquiries and complaints while maintaining professionalism.
- Greeted customers and responded to product-related questions effectively.
- Operated cash register efficiently, issuing receipts and providing accurate change.
- Maintained organized cash drawer and work area to ensure smooth operations.
- Stocked shelves with merchandise as needed to enhance product availability.
- Answered phones courteously, ensuring excellent customer service throughout interactions.
Education
High School Diploma -
Southeast High School
Macon, GA05-1999
Skills
- Customer service
- Inventory management
- Cash handling
- Employee training
- Quality assurance
- Relationship management
References
References available upon request.
Timeline
Shift Leader/Cashier
Jet Foods
06.2024 - Current
Clerk/Cashier
Rocky's
03.2018 - 10.2018
High School Diploma -
Southeast High School