Cheyanne Estes
Moore Excavation, Inc
Hillsboro,OR
1
Language
13
years of professional experience
Customer Service Professional experienced in effectively addressing and resolving customer issues. Achieved customer satisfaction and loyalty through strong conflict resolution and communication skills. Focused on team collaboration and adaptability to meet changing needs while consistently delivering results.
Work History
Dispatcher / D.O.T Coordinator
2 Years 5 Months- Coordinated daily logistics and dispatching of excavation equipment across multiple job sites.
- Monitored and tracked real-time location of vehicles using GPS tracking systems.
- Communicated with field personnel to assess project needs and adjust schedules accordingly.
- Collaborated with management to optimize routing and improve operational efficiency.
- Organized and filed all paperwork with the department of transportation monthly, quarterly, and yearly.
- Drivers driving record checks
- Fuel card records, transaction tracking and utilization.
- Working with insurance to add and remove drivers, equipment and vehicles
Dispatcher
2 Years 6 Months- Coordinated logistics and transportation schedules to optimize delivery routes and be profitable.
- Managed communication between drivers, customers, and management to ensure operational efficiency.
- Coordinated logistics and transportation schedules to optimize delivery routes and minimize delays.
- Trained new dispatch staff on software systems and operational protocols to maintain high performance standards.
Dispatcher
3 Years 3 Months- Managed communication between drivers and customers to ensure operational efficiency.
- Processed COD transactions
- Utilized company fleet and hired help when needed to fill customers' needs
- Analyzed daily dispatch reports to identify trends and make informed decisions for resource allocation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships.
Sales Associate
4 Years 7 Months- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained inventory levels, ensuring stock availability for customer demands.
- Collaborated with team members to execute promotional displays, driving sales initiatives.
- Worked with team members to execute promotional displays, driving sales.
- Operated cash register for cash, check, and credit card transactions.
Education
No Degree - General Studies
High School Diploma
Skills
Schedule management
Problem resolution
Customer relations
Customer service
Data entry
Filing
Paperwork processing
Client engagement
Computer proficiency
Conflict resolution
Prioritizing calls
Decision-making
Transaction tracking
Regulatory compliance
Operational coordination
Administrative support
Payment processing
Languages
English
Native or Bilingual
Timeline
Dispatcher / D.O.T Coordinator
Moore Excavation, Inc
05.2024 - CurrentRead More
Dispatcher
Knife River Materials
11.2021 - 05.2024Read More
Dispatcher
Baker Rock Resources
08.2018 - 11.2021Read More
Sales Associate
Coastal Farm & Ranch
01.2014 - 08.2018Read More
Portland Community College
No Degree from General Studies
Read More
Hillsboro High School
High School Diploma
Read More