Monica Smith
Ridgeland,SC
Summary
Seasoned coordinator bringing demonstrated safety management and performance optimization skills gained during experience in fast paced settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Dispatcher/Install Coordinator
Nimmer Turf And Tree Farm
05.2014 - 08.2023
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Receptionist
Stoke Honda
11.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Diploma - General
John Glenn High School
Westland, MI06.2005
Skills
- Work Order Management
- Database Management
- Customer Relations
- Data Entry
- Schedule Management
- Dispatch Coordination
- Service Coordination
- Prioritizing Calls
- Dispatching Procedures
- Schedule Coordination
- Customer Relationship Management
- Organizational Skills
- Decision Making
- Computer Proficiency
- Conflict Resolution
- Problem Solving
- Customer Service
- Paperwork Processing
- Dispatch Recordkeeping
- Work Crew Dispatch
- 53 Wpm Typing Speed
- Delegating Work
Timeline
Dispatcher/Install Coordinator
Nimmer Turf And Tree Farm
05.2014 - 08.2023
Receptionist
Stoke Honda
11.2012 - 05.2014
Diploma - General
John Glenn High School