Hi, I’m
Cheyanne Whittaker
Ashland,VA
Summary
A dedicated worker, with demonstrated strengths in customer service, time management and investigations. Excellent at verbal and written communication with strong background cultivating positive relationships and exceeding goals. Stay on top of demands in fast-paced environments by effectively using slow periods. Have participated in, evidence collection, emergency response, staff discipline, department organization, team building, policy enforcement, sales support, recordkeeping, cash handling, trained in Point-of-Sale systems, customer service, Internal and External investigations, regulatory compliance, and Surveillance activities. Reliable and track suspicious activities and behavior throughout the facility. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization.
Overview
6
years of professional experience
Work History
Rosie’s GamingNew Kent , VA
Emporium Surveillance Operator
03.2019 - Current
Job overview
- Monitor 6 Gaming properties under Rosie’s brand
- Operators are expected to monitor gaming floors, visiting patrons, staff members, as well as review losses to company.
- Made logs as well as complete professional reports for company and courts when needed.
- In constant contact with General Managers at all properties as well as Directors and department supervisors.
- Take phone calls, and radio calls from multiple sites for anything to theft, internal investigations on team members, risk management incident, gaming machine operations, and all cash handlings or variances.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Food LionNew Kent , VA
Food Lion Supervisor/Cashier
07.2017 - 03.2019
Job overview
- Had serval duties to manage while on, shift which include doing all customer services transactions from, Western Union, VA lottery, refunds and returns, and guest disputes
- Open store in morning as opening supervisor, get all deposits ready for Garda to go out and accept incoming currency
- Made sure that all money coming in or out was accounted for and put into store data base.
- Managed team of 6 to 7 people on floor and made sure all operations ran smoothly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Rappahannock Community CollegeSaluda, VA
No Degree from Criminal Justice
New Kent High SchoolNew Kent, VA
High School Diploma
06.2016
Skills
- Large payout verification
- Customer assistance
- Policy and procedure understanding
- Accurate incident reporting
- Suspicious activity monitoring
- Audio and video file review
- Gaming law enforcement
- Property surveillance
- Theft identification
- Active Listening
- Flexible and Adaptable
- Excellent Communication
Accomplishments
- Achieved TM of the Quarter through effectively helping with all aspects of the job.
- Protected company assets.
- Administered and built company reporting data base.
Timeline
Emporium Surveillance Operator
Rosie’s Gaming
03.2019 - Current
Food Lion Supervisor/Cashier
Food Lion
07.2017 - 03.2019
Rappahannock Community College
No Degree from Criminal Justice
New Kent High School
High School Diploma
Similar Profiles
Nyela JohnsonNyela Johnson
Player Services Representative at Rosie’s Gaming EmporiumPlayer Services Representative at Rosie’s Gaming Emporium
Carter JarmonCarter Jarmon
Dish Washer/ Preparation at Rosie’s Anchor Bar and GrillDish Washer/ Preparation at Rosie’s Anchor Bar and Grill
Kimberly HernandezKimberly Hernandez
Waitress Trainer at Rosie’s CantinaWaitress Trainer at Rosie’s Cantina