Cheyanne Iona
Monroe,OR
Summary
Program Manager with growing expertise in project management though extensive experience with customer service. Proven track record in leading cross-functional teams to enhance operational efficiency and ensure compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Program Manager
Century Fire Protection LLC
Lawrenceville, GA
11.2025 - Current
- Led cross-functional teams to execute fire protection program initiatives, ensuring compliance with industry standards.
- Developed project timelines and coordinated resources to enhance operational efficiency across multiple projects.
- Oversaw budgeting and resource allocation for fire protection projects, optimizing cost management strategies.
- Implemented quality control measures that improved service delivery and reduced customer complaints significantly.
- Established strong relationships with clients, resulting in increased customer satisfaction and repeat business opportunities.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Paperwork Processing
Century Fire Protection LLC
Lawrenceville, GA
06.2025 - 10.2025
- Processed and reviewed paperwork for accuracy and compliance with regulatory standards.
- Coordinated document flow to ensure timely processing and resolution of client requests.
- Implemented improvements to documentation procedures, enhancing overall efficiency of operations.
- Trained new team members on paperwork processing systems and best practices for accuracy.
Key Holder
Dollar General
Monroe, GA
01.2025 - 06.2025
- Collaborated with management to optimize workflows and improve store efficiency.
- Monitored team performance, providing feedback to foster professional development and accountability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
Key Holder
Dollar General
Snellville, GA
06.2023 - 01.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, conducted stock checks, and facilitated replenishment processes.
- Trained and mentored new employees on customer service excellence and operational best practices.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Assisted in cash handling procedures, ensuring accuracy during register transactions and end-of-day reconciliation.
Server
Waffle House
Monroe, GA
09.2022 - 05.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately, handling cash and credit transactions with attention to detail.
- Upsold food and beverage items, contributing to overall sales growth within team environment.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Server
Philanthropy Bar and Grill
Grayson, GA
08.2021 - 09.2022
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Assisted in training new servers on menu offerings and service protocols.
Education
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Critical thinking
- Attention to detail
- Customer service
- Relationship building
Timeline
Program Manager
Century Fire Protection LLC
11.2025 - Current
Paperwork Processing
Century Fire Protection LLC
06.2025 - 10.2025
Key Holder
Dollar General
01.2025 - 06.2025
Key Holder
Dollar General
06.2023 - 01.2025
Server
Waffle House
09.2022 - 05.2023
Server
Philanthropy Bar and Grill
08.2021 - 09.2022
Bachelor of Science - Criminal Justice
Georgia Gwinnett College