Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanne Luther

Plover,WI

Summary

Dynamic professional with a proven track record in the hospitality sector, notably at Somewhere Else Sports Bar. Excelled in upselling, enhancing bar profitability by mastering suggestive selling and outstanding customer service. Demonstrated exceptional judgment and an engaging personality, fostering strong customer loyalty and managing high-volume events with ease. Skilled in payment processing and handling difficult customers, consistently delivering top-tier service.

Overview

9
9
years of professional experience

Work History

Bartender

Somewhere Else Sports Bar
03.2024 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

The Backyard Grille
04.2021 - 03.2024
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Personal Assistant

Law Offices of Maloney & Campolo
06.2018 - 01.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Bartender

Springville Sports Grill
01.2016 - 04.2021
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

Education

High School Diploma -

Stevens Point Area Senior High
Stevens Point, WI
05-2016

Skills

  • Excellent judgment
  • Salesmanship
  • Suggestive selling
  • Outstanding customer service
  • Engaging personality
  • Complex Problem-solving
  • Handling difficult customers
  • Service-oriented mindset
  • Customer relationship building
  • Call handling
  • Microsoft Word and Excel proficiency
  • Self motivated

Timeline

Bartender

Somewhere Else Sports Bar
03.2024 - Current

Bartender

The Backyard Grille
04.2021 - 03.2024

Personal Assistant

Law Offices of Maloney & Campolo
06.2018 - 01.2019

Bartender

Springville Sports Grill
01.2016 - 04.2021

High School Diploma -

Stevens Point Area Senior High

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Cheyanne Luther