Cheyanne Marshall
Pottstown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Icehouse Steaks And Pizza
01.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and fundraising.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by training and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed employee evaluations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Manager
Icehouse Steaks And Pizza
06.2018 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Scheduling for 70+ employees
Keyholder
Icehouse Steaks And Pizza
01.2017 - 06.2018
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide customers with pleasant experience.
- Trained and mentored new employees.
Server/Cashier
Icehouse Steaks And Pizza
12.2013 - 01.2017
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate Degree - Human Services
12.2023
Child Youth and Family Concentration
Skills
- Employee Scheduling
- Labor Cost Controls
- Verbal and Written Communication
- Interpersonal Skills
- Problem Resolution
- Training and Development
Timeline
General Manager - Icehouse Steaks And Pizza
01.2021 - Current
Manager - Icehouse Steaks And Pizza
06.2018 - 01.2021
Keyholder - Icehouse Steaks And Pizza
01.2017 - 06.2018
Server/Cashier - Icehouse Steaks And Pizza
12.2013 - 01.2017
Montgomery County Community College - Associate Degree, Human Services
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