Cheyanne Richards
Orlando,FL
Summary
Energetic and customer-oriented professional. Seeking to utilize great hospitality and stellar customer service skills as a Flight Attendant with Delta Airways. Offering strong initiative, ability to recognize and handle emergency situations, also, excellent customer service skills to provide a courteous and comfortable passenger experience.
Overview
7
7
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
Orlando, Florida
09.2021 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept counters and work spaces clean and neat.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Opened new product boxes and stocked items in displays
Bartender/Server
I-Lounge Instanbul
Orlando, Florida
10.2020 - 09.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Crafted special drink and cocktail menu items for seasonal offerings
Server/Waitress
Amway Center
Orlando, Florida
05.2019 - 12.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed customers about daily and seasonal specials.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Receptionist
Lance Lappin Salon
New York CIty, NY
05.2018 - 03.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
- Collected room deposits, fees and payments.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
Wheelchair Agent
Pax Assist JFK AIRPORT
Queens, NY
01.2015 - 05.2017
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Escorted handicapped passengers from terminal to aircraft.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Responded to transportation questions and requests for information from children and parents.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
High School Diploma -
John Bowne High School
Flushing, NY06.2013
Skills
- Stellar Customer Service Skills
- Great Communication Skills
- Team Leadership Abilities
- Interpersonal Skills
- Ability To Work Under Pressure
- Adaptable and Flexible
- Professional and Responsible
- People Skills
- Time Management
- Conflict Resolution Techniques
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
09.2021 - Current
Bartender/Server
I-Lounge Instanbul
10.2020 - 09.2021
Server/Waitress
Amway Center
05.2019 - 12.2020
Front Desk Receptionist
Lance Lappin Salon
05.2018 - 03.2019
Wheelchair Agent
Pax Assist JFK AIRPORT
01.2015 - 05.2017
High School Diploma -
John Bowne High School