CHEYANNE SHROCK
Peru,IN
Summary
Highly detail-oriented and professional financial manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
Work History
Assistant Branch Leader
Flagstar Bank
01.2023 - 01.2026
- Cultivated strong client relationships through personalized banking solutions and financial advice.
- Facilitated account openings, transactions, and loan applications efficiently to enhance customer satisfaction.
- Mentored staff on regulatory standards and compliance.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Assistant Branch Manager
First Farmers Bank & Trust
01.2022 - 01.2023
- Assisted customers with account management and service issues, providing timely solutions and support.
- Trained new staff on customer service protocols and company policies, fostering a collaborative team environment.
Customer Service Representative
Salin Bank/Horizon Bank
01.2016 - 01.2022
- Assisted customers with account management and service issues, providing timely solutions and support.
- Trained new staff on customer service protocols and company policies, fostering a collaborative team environment.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Science - Business Administration
Indiana University Kokomo
01.2023
Skills
- Strong Interpersonal Skills
- Team Oriented
- Problem-solving
- Time Management
- Record Keeping Skills
- Decision-making
- Multitasking
- Detail Oriented
- Leadership
- Cash handling
- Coaching and mentoring
Timeline
Assistant Branch Leader
Flagstar Bank
01.2023 - 01.2026
Assistant Branch Manager
First Farmers Bank & Trust
01.2022 - 01.2023
Customer Service Representative
Salin Bank/Horizon Bank
01.2016 - 01.2022
Bachelor of Science - Business Administration
Indiana University Kokomo