Elizabeth Reed
Olmsted Falls,OH
Summary
Dedicated professional with a strong focus on delivering exceptional customer service through meticulous attention to detail and effective communication. Proven ability to leverage math and computer skills to enhance operational efficiency and improve customer satisfaction. Committed to contributing to organizational success by driving results and fostering positive customer experiences.
Overview
21
21
years of professional experience
Work History
Assistant Branch Leader
Flagstar (Formaly New York Community Bank)
Strongsville, OH
01.2024 - Current
- Achieved financial performance targets in deposits, loans, and non-interest income through effective leadership.
- Drove customer origination by coaching branch team to enhance performance.
- Executed market development strategies to facilitate loan requests and acquire new accounts.
- Oversaw daily operations to ensure compliance with regulatory requirements.
- Managed risks by proactively addressing reputational and regulatory issues.
- Facilitated sales training and mentorship programs for staff development.
- Instituted training initiatives to improve understanding of bank policies among team members.
- Utilized technology inputs to maintain high data quality in customer interactions.
Branch Operations Coordinator (Management)
Flagstar (Formerly Ohio Savings Bank a Division of NYCB)
Westside Cleveland Locations
02.2022 - 01.2024
- Established comprehensive sales plans aligned with branch objectives.
- Cultivated strong vendor and customer relationships to enhance branch success.
- Trained new hires to ensure effective onboarding and integration into teams.
- Maintained accountability for operations, risk management, and compliance adherence.
- Troubleshot operational issues, facilitating prompt resolutions to improve efficiency.
- Enhanced management strategies through expertise across diverse banking sectors.
- Implemented correct policies and procedures throughout all branch operations.
Financial Service Associate
Flagstar (Formerly Ohio Savings Bank a Division of NYCB)
Parma Hts,Ohio
12.2015 - 02.2022
- Delivered exceptional customer service for diverse inquiries, ensuring value in each interaction.
- Resolved issues promptly to elevate customer satisfaction.
- Maintained comprehensive knowledge of banking regulations and requirements.
- Facilitated account openings and closings, adhering to policy procedures.
- Executed transactions including IRA, CD, HSA, wire transfers, deposits, and withdrawals.
- Collaborated with management and coworkers to effectively achieve organizational goals.
- Supported community engagement initiatives through assistance in CRA programs.
Store Manager
Ambiance
12.2004 - 12.2015
- Promoted from sales associate to Store Manager within five years.
- Achieved recognition as 'Store of The Year' in first year as Store Manager.
- Managed interviewing, hiring, training, and termination processes for all employees.
- Conducted regular inventory assessments, including random and quarterly evaluations.
- Executed annual performance evaluations to enhance employee development.
- Collaborated with upper management to ensure adherence to procedures.
- Set and achieved daily, weekly, and yearly sales goals.
- Fostered a team-oriented environment through continuous training and support.
Education
High school diploma/GED - undefined
Berea High School
Berea, OHSome college - undefined
Cuyahoga Community College District
Parma Heights, OHSkills
- Sales management and retail expertise
- Merchandising knowledge
- Effective problem solving
- Store leadership abilities
- Upselling strategies
- Cash handling skills
- POS system operation
- Leadership skills in management
- Written and verbal communication skills
- Organizational proficiency
- Customer service tactics
- Microsoft Office application
- Bank Management leader
- Operational efficiency management
Timeline
Assistant Branch Leader
Flagstar (Formaly New York Community Bank)
01.2024 - Current
Branch Operations Coordinator (Management)
Flagstar (Formerly Ohio Savings Bank a Division of NYCB)
02.2022 - 01.2024
Financial Service Associate
Flagstar (Formerly Ohio Savings Bank a Division of NYCB)
12.2015 - 02.2022
Store Manager
Ambiance
12.2004 - 12.2015
High school diploma/GED - undefined
Berea High School
Some college - undefined
Cuyahoga Community College District