Cheyanne Shrock
Kokomo,IN
Summary
Hardworking Banker Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Horizon Bank
Galveston, IN
04.2019 - Current
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Evaluated client financial positions and identified most appropriate banking products.
- Networked with realtors and current clients to generate referrals.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Processed quarterly vault and ATM audits with zero error rate.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Sales and Service Representative
Salin Bank & Trust Company
Galveston, IN
08.2017 - 04.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Lewis Cass Jr-Sr High School
Walton, IN05.2016
Bachelor of Science - Business Administration
Indiana University East
Richmond, IN05.2024
Skills
- Account management
- Money handling abilities
- Recordkeeping strengths
- Consumer Banking
- Opening and Closing Procedures
- Developing Customer Relationships
- ATM balancing
- Educating clients
- Cash Handling
- Regulatory Compliance
- Staff Training
- Due diligence
- Audit Support
- Account openings
- Teller experience
- Loss prevention
Timeline
Customer Service Representative
Horizon Bank
04.2019 - Current
Sales and Service Representative
Salin Bank & Trust Company
08.2017 - 04.2019
High School Diploma -
Lewis Cass Jr-Sr High School
Bachelor of Science - Business Administration
Indiana University East
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