Cheyanne Wertz
Dutch Bros
GRESHAM,OR
3
years of professional experience
Dedicated Customer Service Professional with 4 years of experience leading teams in fast-paced environments. Demonstrates strong communication, organizational skills, and the ability to manage multiple priorities effectively. Proven expertise in training, cash handling, and operational coordination. Pursuing an entry-level position in healthcare or administration to leverage customer service skills in a new setting.
Work History
Barista Shift Lead
3 Years 2 Months- Managed daily operations in fast-paced, high-volume customer service environment, ensuring seamless service delivery and customer satisfaction.
- Supervised, supported, and trained employees to ensure consistent performance and adherence to company procedures.
- Communicated effectively with customers, coworkers, and management to resolve questions, concerns, and problems.
- Coordinated employee responsibilities and priorities throughout shifts to keep operations running smoothly.
- Handled cash transactions and maintained accuracy and accountability when managing money.
- Assisted with coaching and developing team members while providing constructive feedback and support.
- Demonstrated reliability, punctuality, teamwork, and the ability to remain calm and professional under pressure.
Education
No Degree - Radiology
Completing coursework covering medical terminology, anatomy-related terminology, body systems, medical abbreviations, and common clinical terminology.
High School Diploma
- Graduated with an Honor's degree
- Maintained a 3.8 GPA
- Completed 4 AP Classes
- Graduated with 70 hours of volunteering
- Participated in 4 years of Gresham Volleyball
Skills
Cash Handling & Accuracy
Customer Service
Employee Training
Scheduling & Coordination
Time Management
Multitasking
Attention to Detail
Working Under Pressure
Communication
Conflict Resolution
Professionalism
Computer & Administrative Skills
Timeline
Barista Shift Lead
Dutch Bros
07.2023 - CurrentRead More
Portland Community College
No Degree from Radiology
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Gresham High School
High School Diploma
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