Summary
Skills
Work History
Certification
Education
Languages
Software
Work Availability
Work Preference
Interests
Quote
Overview
Timeline
AdministrativeAssistant

(Cheyanne) Betsy White

Medical Customer Service
Surprise,AZ

Summary

With over 20 years of customer service excellence, notably at Walgreens, I excel in streamlining pharmacy workflows, and fostering patient relationships. My proficiency in Microsoft Office, ICP, and POS systems, alongside a compassionate approach that, enhances patient care, and operational efficiency. Skilled in medication distribution, and adhering to HIPAA guidelines, I am commeitted to impactful healthcare customer service. References available upon request.

Skills

Over 20 years of experience as a Customer Service Representative

Proficient in Microsoft Office products (Outlook, Word, Excel, and Power Point), IPC, and POS systems

Customer service focused individual

Multiline phone system

Medication Distribution

HIPAA guidelines

Insurance verification

Insurance billing

Drug classification

Drug storage procedures

Work History

Pharmacy Technician Intern

Walgreens
11.2022 - Current

Care for my patients by maintaining a personal relationship, through detailed knowledge of their pharmaceutical history, and manufacture preference. Help to maintain adherence to their health regiman, by ordering, and/or locating, out of stock medications, and helping them to navigate their way through the intricacies of private, and government insurance. As will as, expressing true compassion, while still working in a timely manor.

Work with insurance representatives on third party rejections, prior authorizations, lost medication, vacation, and various other over-rides.

Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.

Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters, and collaborating on patient care plans when necessary.

Cashier, Store Recovery

Dollar Tree Stores
08.2018 - 11.2022

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Used POS system to enter orders, process payments, and issue receipts.

Learned duties for various positions, and provided backup at key times.

Managed inventory levels effectively, reducing stock shortages, and minimizing waste.

Store Manager

Carl's Jr. Green Burrito
02.2013 - 06.2018

Accountable for resolving any, and all customer related issues quickly, insuring the patrons return.

Responsible for hiring, training, scheduling, evaluating, and discipline of a staff of 26.

Managed all vendor orders, raw foods, beverages, paper goods, uniforms, opening, and closing store, and maintenance coordination.

Various QuickBooks bookkeeping tasks including bank deposits, customer accounts, vendor invoicing, accounts payable/receivable.

Certification

Pharmacy Technician Training License

Education

Completed Course - Navigating Excel, Power Point, And, Word

Pikes Peak Community College
Colorado Springs, CO
08.2015

High School Diploma -

Pensacola State College
Pensacola, FL
1999

Languages

English Sign Language ESL/ASL

Software

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Outlook

ICP Systems

POS Systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefitsPersonal development programs401k match

Interests

Crafts

Scuba diving

Gardening

Quote

Risk comes from not knowing what you are doing.
Warren Buffett

Overview

1
1

Pharmacy Technician

30
30

Customer Service

10
10

Bookkeeping, and Inventory

10
10

Team Building, Training, and Scheduling

Timeline

Pharmacy Technician Intern

Walgreens
11.2022 - Current

Cashier, Store Recovery

Dollar Tree Stores
08.2018 - 11.2022

Store Manager

Carl's Jr. Green Burrito
02.2013 - 06.2018

Completed Course - Navigating Excel, Power Point, And, Word

Pikes Peak Community College

High School Diploma -

Pensacola State College
(Cheyanne) Betsy WhiteMedical Customer Service