Cheyenna Ferrell
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sheraton Hotel & Resorts
Columbus, OH
08.2023 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems and updated to reflect room changes. Learns new software quickly, with expertise in Microsoft word and. Outlook.
Shift Supervisor
Starbucks
11.2022 - Current
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Barista
Nordstrom Ebar
01.2021 - 11.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Assistant Manager
Tim Horton's
01.2018 - 08.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints in a polite and professional manner.
Education
GED -
Crystal River High School
01-2014
Skills
- Conflict Resolution Techniques
- Shop Opening and Closing
- Team Building and Leadership
- Supply Ordering
- Hospitality Services
- Leadership Experience
References
References available upon request.
Timeline
Front Desk Receptionist
Sheraton Hotel & Resorts
08.2023 - Current
Shift Supervisor
Starbucks
11.2022 - Current
Barista
Nordstrom Ebar
01.2021 - 11.2022
Assistant Manager
Tim Horton's
01.2018 - 08.2021
GED -
Crystal River High School
Similar Profiles
Suzanne HornbySuzanne Hornby
Sales Coordinator at Sheraton Hotel & ResortsSales Coordinator at Sheraton Hotel & Resorts
Jared Torres-AcevedoJared Torres-Acevedo
Cook 2 at Sheraton Hotel & ResortsCook 2 at Sheraton Hotel & Resorts
Satinderpreet kaurSatinderpreet kaur
Housekeeper at Sheraton Hotel & ResortsHousekeeper at Sheraton Hotel & Resorts
Mark WarrenMark Warren
Valet at Sheraton Hotel & ResortsValet at Sheraton Hotel & Resorts
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.