Amina Alic
Sterling Heights
Summary
Dynamic Front Desk Receptionist with proven expertise at LA Fitness International, excelling in customer service and appointment scheduling. Recognized for fostering positive relationships and delivering exceptional first impressions. Skilled in managing multiline phone systems and adept at conflict resolution, ensuring a welcoming and efficient reception environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness International
02.2024 - Current
- Greeted and assisted visitors, providing information and directions as needed.
- Managed incoming calls, directing them to appropriate personnel efficiently.
- Maintained organized reception area, ensuring a welcoming environment for guests.
- Handled scheduling appointments, coordinating calendars for staff and clients.
- Processed incoming mail and packages, distributing items promptly to relevant departments.
- Supported administrative tasks, including data entry and document management.
- Adapted quickly to changing priorities in a fast-paced front desk environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science - Radiology
Macomb Community College
Warren, MIHigh School Diploma -
Adali E Stevenson Highschool
Sterling Heights, MI05.2023
Skills
- Customer service
- Multiline phone systems
- Appointment scheduling
- Front desk operations
- Reception area management
- Cash handling procedures
- Visitor check-in process
- Data entry accuracy
- Conflict resolution techniques
- Time management skills
- Team collaboration
- Time management
- Telephone etiquette
Certification
CPR
Languages
Croatian
Native or Bilingual
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Front Desk Receptionist
LA Fitness International
02.2024 - Current
Bachelor of Science - Radiology
Macomb Community College
High School Diploma -
Adali E Stevenson Highschool