Cheyenne Barber
Chicago,IL
Summary
Results-driven Operations Custom Manager with over 10 years of leadership experience in alterations, customer service, and operations management. Strong knowledge of garment construction and fabric behavior, with a keen eye for fit, quality, and customization. Proven success in streamlining workflows, managing custom order processes, and leading high-performing teams to exceed performance goals. Skilled in training, inventory oversight, and optimizing operational efficiency while maintaining exceptional client experiences. Recognized for problem-solving, precision, and a collaborative leadership style.
Overview
8
8
years of professional experience
Work History
Operations Manager – Alterations and Clothing
Arthur and Lucca
01.2021 - Current
- - Managed a team of 15 employees to ensure smooth daily operations
- - Developed strategies to increase efficiency and customer satisfaction - Analyzed operational reports to identify areas of improvement
- - Led training sessions and resolved customer concerns effectively
Alteration Manager and District Trainer
David’s Bridal
01.2017 - 08.2021
- - Supervised a team of alteration specialists in a high-volume retail setting
- - Specializing in complex tailoring and custom bridal fittings
- - Maintained detailed records of all alterations for quality and timing
- - Increased department sales by 20% and was the district’s top earner quarterly
Education
Bachelor of Arts - Fashion Design And Bachelors
Illinois Institute of Art
Chicago, IL01.2012
Skills
- - Microsoft Office Suite: Advanced proficiency in Excel (data analysis, timelines, inventory), Word, Outlook, and PowerPoint
- - PLM Systems: Familiar with product lifecycle tracking and data input - Adobe Creative Suite: Working knowledge of Adobe Illustrator and Photoshop for garment design and tech packs
- - POS and CRM Tools: Experienced in using retail software for customer management and order tracking
- - Cross-functional Communication: Comfortable with tools for coordinating between operations, design, and vendors
Timeline
Operations Manager – Alterations and Clothing
Arthur and Lucca
01.2021 - Current
Alteration Manager and District Trainer
David’s Bridal
01.2017 - 08.2021
Bachelor of Arts - Fashion Design And Bachelors
Illinois Institute of Art
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