Cheyenne Bradley
Martinez,CA
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
3
3
years of professional experience
Work History
Client Success Specialist
RTZ Systems
Lafayette, CA
09.2023 - Current
- Assisted in the implementation of new systems by training users on proper use of the technology.
- Conducted regular check-in meetings with clients to ensure satisfaction and identify areas for improvement.
- Assisted in the coordination of software upgrades and new feature implementations.
- Created various user guides, manuals, and reference materials for EHR users.
Administrative Assistant
Child's Play Therapy Center
Lafayette, CA
09.2022 - 09.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
Patient Care Representative
Crossover Health
San Francisco, CA
06.2021 - 09.2022
- Coordinated with medical staff to determine availability for appointments.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
Education
Bachelor of Arts - Creative Writing
San Francisco State University
San Francisco, CA12-2019
Skills
- Software Implementation
- EHR Management
- Project management experience
- Written Communication
- Conflict Resolution
- Adaptability and Flexibility
References
References available upon request.
Timeline
Client Success Specialist
RTZ Systems
09.2023 - Current
Administrative Assistant
Child's Play Therapy Center
09.2022 - 09.2023
Patient Care Representative
Crossover Health
06.2021 - 09.2022
Bachelor of Arts - Creative Writing
San Francisco State University
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