Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Calvillo

Tampa,FL

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

10
10
years of professional experience

Work History

General Manager

Hard Rock Casino / Lucky Cigar
01.2021 - Current


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
  • Created detailed reports on team's progress.
  • Generated weekly reports and updated daily logs.

Inventory Manager

Hard Rock Casino / Lucky Cigar
09.2019 - 01.2021
  • Makes the necessary count corrections and communicates to high level management.
  • Responsible for ensuring accurate perpetual and physical inventory through cycle counting.
  • Handle the shipping and receiving of products from customers and manufacturers.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
  • Created and updated regular inventory reports and records.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.

Server

Hard Rock Casino
02.2017 - 09.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized services.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple guest simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Crew Member

WayBack Burgers
12.2015 - 02.2017
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Associate Of Applied Business - Business Management

Hillsborough Community College
Tampa, FL

Certificate In Health Science - Heath Science

Hillsbrough Community College
Tampa, FL
08.2021

High School Diploma -

Riverview High School
Riverview, FL
2016

Skills

  • Schedule Management
  • Workflow Planning
  • Staff Management
  • Deadline-Oriented
  • Exceptional Interpersonal Communication
  • Recruitment
  • Team Leadership
  • Sales Expertise
  • Operations
  • Inventory Control
  • Technical proficiency
  • Customer service
  • Excellent communication
  • Creating reports
  • Point of sale (POS) system operations

Timeline

General Manager

Hard Rock Casino / Lucky Cigar
01.2021 - Current

Inventory Manager

Hard Rock Casino / Lucky Cigar
09.2019 - 01.2021

Server

Hard Rock Casino
02.2017 - 09.2019

Crew Member

WayBack Burgers
12.2015 - 02.2017

Certificate In Health Science - Heath Science

Hillsbrough Community College

High School Diploma -

Riverview High School

Associate Of Applied Business - Business Management

Hillsborough Community College

Similar Profiles

CREATE PROFILE