Cheyenne Camp
Melbourne
Summary
To obtain a position in a growing company where I can contribute my skills and knowledge.
Energetic business development professional driven to motivate and excite employees and accounts to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
2027
2027
years of professional experience
Work History
Business Development Manager
ALG Vacations
Melbourne, FL
2025 - Current
- Identify new business opportunities through market analysis and competitor research.
- Examine sales data extracted from Power BI and Salesforce across accounts in my territory to adjust strategies and elevate overall performance metrics.
- Oversee a portfolio of 300 high-performing southeast accounts (AL, GA, FL, MS, NC, SC) ensuring consistent revenue generation through strategic account initiatives.
- Educate new advisors and agency Owners regarding ALG Vacations brand portfolio and products.
- Present at advisor centric workshops and industry events on methods ALG Vacations products support advisor business needs.
- Engaged with cross-functional teams to integrate business strategies and operational objectives.
- Enabled long-term strategic growth by establishing performance metrics and monitoring progress over time to ensure continuous improvement.
Account Implementation Advisor
ALG Vacations
Milwaukee, WI
2023 - 2025
- Trained new advisors on company policies and best practices for customer engagement.
- Developed strong relationships with clients (Traveler Advisor/. Agency owner)through regular communication and excellent customer service.
- Managed client inquiries, ensuring accurate information delivery and timely follow-ups.
- Conducted market research to identify opportunities for service enhancements and product offerings.
- Utilized salesforce tools to track interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Collaborated with cross-functional teams to streamline booking processes and improve efficiency.
- Developed and implemented customer support strategies to enhance client satisfaction.
Customer Support Supervisor
ALG Vacations
Orlando, FL
2021 - 2023
- Supervised daily operations of customer support team to ensure service excellence.
- Analyzed customer feedback data to identify trends and enhance service offerings.
- Coordinated efforts with teleperformance team to maintain superior quality in customer care.
- Facilitated scheduling and resource distribution to maximize support coverage during peak periods.
- Mentored team members on best practices for handling complex customer inquiries effectively.
- Collaborated with cross-functional teams to address systemic issues affecting customer satisfaction.
- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
- Empowered and motivated employees via regular feedback to team members.
Customer Service Representative
ALG Vacations
Orlando, FL
09.2019 - 2021
- resolved customer inquiries utilizing CRM software, streamlining support efficiency.
- Facilitated customer bookings and resolved travel-related issues, ensuring high satisfaction levels.
- achieved average handle time standards and loss management and high-level customer resolution
- Provided product information to customers, improving overall satisfaction ratings.
New Construction Coordinator
Doug Hambel's Plumbing
Melbourne, FL
2017 - 2019
- Coordinated project schedules and logistics for plumbing installations and repairs.
- Assisted in managing vendor relationships and sourcing materials efficiently.
- Supported project teams by tracking progress and resolving scheduling conflicts.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Developed detailed reports on project status, identifying risks and proposing solutions.
Customer Care Representative
Florida Door Control of Orlando Inc.
Melbourne, Florida
01.2015 - 2017
- Coordinated dispatching for over 20 technicians and installers, optimizing service call routes. Contacted customers to provide estimated times of arrival for service calls and installations. Closed out service tickets and processed customer invoices post-completion of services. Trained in accounts receivable, demonstrating solid understanding of billing and payment processing. Monitored company vehicles using AT&T Fleet Complete program for operational efficiency. Utilized Microsoft Excel, Word, and High5 software (SME) to enhance productivity. Managed installation coordination across various sites throughout Florida.
- Managed state service operations, ensuring optimal performance and compliance. Coordinated service delivery to meet community needs effectively. Trained and supervised service staff, enhancing team capabilities. Implemented policies to improve service efficiency and client satisfaction.
Senior Sales Associate
Isabella’s ladies Boutique
Melbourne, Florida
01.2014 - 01.2015
- Achieved managerial responsibilities within a year and a half tenure as senior sales associate. Facilitated special product orders to enhance customer satisfaction. Hosted in-store events to drive sales and foster community engagement. Trained new employees on computer software and product lines, ensuring operational efficiency. Collaborated with Brighton, Vera Bradley, and Pandora brands to expand product knowledge. Provided exceptional customer service to address inquiries and resolve issues. Executed merchandising strategies to optimize product displays.
- Led customer engagement strategies to enhance shopping experience and boost sales.
Sales Associate
American Eagle Outfitters
Melbourne, Florida
01.2013 - 01.2014
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Office Assistant
Parisi Speed School
Melbourne, Florida
01.2012 - 01.2013
- Managed front desk operations, ensuring seamless communication with clients and staff.
- Scheduled appointments and coordinated training sessions for athletes and coaches.
Education
Bachelor of Arts - Marketing Management
Eastern Florida State College
MelbourneAssociates Degree -
Eastern Florida State College
High School -
Eau Gallie High School
Skills
- Team leadership
- Business development and planning
- Client support
- Salesforce proficiency
- Experienced in accounts receivable processes
- Proficient in Microsoft Office tools
- Experienced with QuickBooks POS software
- Cash handling proficiency
- Security risk management
- Customer outreach through multiple channels
- New product preparation skills
- Event planning expertise
- Customer service excellence
- Optimistic mindset
Qualifications
- 4 years of employee management and scheduling.
- Dispatching and time keeping of technicians and installers.
- GPS monitoring of work trucks
- Proficient in Microsoft word and Excel
- Knowledge and experience in using Gantt charts.
- Exceptional customer service
- 3 years of retail sales experience.
- Experience in placing orders with product lines carried in store.
- Retail floor set and floor product move experience.
- Window display and creative product placement experience.
- Opening and closing the shop on a daily basis.
- Extensive product knowledge of product lines carried in store.
- Employee trainer for new sales associates
- Assumed managerial position when the manager was not present
- Experience working with sales representatives
Timeline
Customer Service Representative
ALG Vacations
09.2019 - 2021
Customer Care Representative
Florida Door Control of Orlando Inc.
01.2015 - 2017
Senior Sales Associate
Isabella’s ladies Boutique
01.2014 - 01.2015
Sales Associate
American Eagle Outfitters
01.2013 - 01.2014
Office Assistant
Parisi Speed School
01.2012 - 01.2013
Business Development Manager
ALG Vacations
2025 - Current
Account Implementation Advisor
ALG Vacations
2023 - 2025
Customer Support Supervisor
ALG Vacations
2021 - 2023
New Construction Coordinator
Doug Hambel's Plumbing
2017 - 2019
Bachelor of Arts - Marketing Management
Eastern Florida State College
Associates Degree -
Eastern Florida State College
High School -
Eau Gallie High School