Crecye Darnell
GRAND Mental Health
Bluejacket,OK
11
years of professional experience
Results-driven professional with over five years in team support and office management. Skilled in customer service, attention to detail, and time management, contributing to enhanced workflows and increased team performance. Ready to drive impactful process improvements.
Work History
Team Support Specialist
5 Years- Coordinated communication between clinician staff to enhance services and client satisfaction.
- Join team meetings, ensuring efficient use of resources.
- Streamlined data entry processes, enhancing accuracy and reducing turnaround time for reports.
- Provided comprehensive support for team members, resulting in improved and increased productivity.
- Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
- Provided ongoing support to team members through regular check-ins and team meetings, promoting personal growth and professional development.
Business Office Manager
1 Year 7 Months- Directed daily operations, maintaining efficiency and adherence to organizational policies.
- Managed budgets and financial reporting, enhancing the accuracy of monthly data.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed operational workflows, identifying areas for process improvement.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Developed and maintained strong relationships with vendors.
Business Service Representative
2 Years 2 Months- Facilitated client intake processes and maintained accurate records in electronic health systems.
- Coordinated scheduling for appointments, ensuring timely access to mental health services.
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Developed strong client relationships with effective communication.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Business Office Manager
5 Months- Managed budgets and financial reporting, enhancing accuracy of fiscal data.
- Implemented new scheduling systems, optimizing resource allocation across services.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
- Increased team productivity with the introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for five employees.
Education
High School Diploma
Skills
Team collaboration
Meeting facilitation
Customer service
Communication skills
Active listening
Problem-solving skillsets
Time management
Attention to detail
Multitasking
Service support
Desktop support
Communication effectiveness
Timeline
Team Support Specialist
GRAND Mental Health
09.2021 - CurrentRead More
Business Office Manager
GRAND Mental Health
02.2020 - 09.2021Read More
Business Service Representative
GRAND Mental Health
12.2017 - 02.2020Read More
Business Office Manager
Positronix Technology
07.2015 - 12.2015Read More
Vinita High School
High School Diploma
Read More