Cheyenne (Nicole) Davis
Indianapolis,IN
Summary
Results-driven dispatcher with proven expertise in customer service and efficient service coordination. Adept at managing high-pressure situations and optimizing workflows to enhance productivity.
Overview
9
9
years of professional experience
Work History
Dispatcher
Family Heating & Air
Indianapolis, Indiana
10.2023 - 09.2026
- Coordinated daily schedules for HVAC service technicians and installations.
- Assessed heating and cooling needs through effective management of incoming customer calls.
- Assigned work orders to technicians based on location and availability.
- Monitored equipment inventory and scheduled timely restocks to ensure service readiness.
- Developed efficient routes for service technicians to minimize travel time.
- Collaborated with team members to streamline dispatch processes and workflows.
- Utilized scheduling software to track technician assignments and job status updates.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology, delivering real-time status updates to enhance customer communication.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
Logistics Associate
MS-IL Staffing
Indianapolis, Indiana
06.2020 - 10.2023
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Monitored inventory levels and replenished stock regularly.
- Operated forklifts and pallet jacks for material handling tasks.
- Assisted in maintaining accurate shipping and receiving records.
- Collaborated with team members to optimize warehouse operations.
- Implemented organization strategies for efficient product storage.
- Trained new hires on logistics processes and safety protocols.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Utilized various software programs such as enterprise resource planning, warehouse management systems, and transportation management systems effectively.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Processed returns efficiently according to company policies and procedures.
- Ensured compliance with safety regulations when handling hazardous materials or chemicals.
- Collaborated with third-party logistics providers to optimize supply chain operations and improve efficiency.
Emergency Dispatcher
GEICO
Indianapolis, Indiana
02.2018 - 11.2018
- Coordinated emergency response for accident and roadside assistance calls.
- Utilized dispatch software to track and manage service requests effectively.
- Communicated with first responders to relay critical incident information promptly.
- Maintained accurate records of all dispatched incidents for reporting purposes.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Ensured that all dispatch requests were handled promptly and efficiently.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis06-2015
Associate of Science - Education
Ivy Tech Community College of Indiana
Indianapolis, IN09-2026
Skills
- Customer service
- Project management
- Data entry
- Scheduling software
- Team collaboration
- Communication skills
- Administrative support
- Critical thinker
- Closing tickets
- Customer relationship management
- Equipment management
- Decision-making
- Vehicle coordination
- Multitasking and organization
- Record keeping
- Stress tolerance
- Active listening
- Incident reporting
- Service coordination
Timeline
Dispatcher
Family Heating & Air
10.2023 - 09.2026
Logistics Associate
MS-IL Staffing
06.2020 - 10.2023
Emergency Dispatcher
GEICO
02.2018 - 11.2018
High School Diploma -
Arsenal Technical High School
Associate of Science - Education
Ivy Tech Community College of Indiana