Cheyenne Dunning
Streator,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Associate Manager
Cracker Barrel Old Country Store
04.2016 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw day-to-day operations of a busy restaurant, managing a team of 90+ employees
- Conducted regular inventory and financial analysis to track and improve overall profitability of the restaurant
- Efficiently and accurately counted and balanced cash drawers daily
- Trained new employees on proper cash handling procedures and protocols
- Conducted performance evaluations and provided constructive feedback to employees to improve performance and foster growth
- Conducting interviews and exit interviews
- Onboarding and training new employees in various areas of the business
Call Center Operation Supervisor
Teleperformance USA
12.2018 - 08.2020
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Oversaw team of 25-40 employees, providing guidance, direction, and support to ensure successful daily operation
- Maintained thorough documentation of procedures, policies, and best practices within call center, ensuring consistency in training and operational execution.
- Assisted in hiring / firing process - conducted interviews and exit interviews
- Kept detailed track of employee tardiness/absentee issues
Education
High School Diploma -
Streator Township High School
Streator06.2014
Skills
- Cash Handling / Money Management
- Strong Customer Service / Hospitality Skills
- Operations Management
- Strong Math Skills
- Client Relationship Management
- Computer / Microsoft Efficient
- Team Development
Timeline
Call Center Operation Supervisor
Teleperformance USA
12.2018 - 08.2020
Associate Manager
Cracker Barrel Old Country Store
04.2016 - Current
High School Diploma -
Streator Township High School
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