Cheyenne East
Williston,ND
Summary
A business professional with background in office administration, known for high standards and results-driven approach. Proven ability to enhance office efficiency through effective communication and organizational skills. Reliable team player, adaptable to changing needs, and focused on collaborative success.
Overview
6
6
years of professional experience
Work History
Business Office Assistant
Trinity Health Clinic
Williston, ND
11.2024 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed correspondence letters, memos, and emails.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Bartender
Centennial Bar & Grill
Grenora, ND
09.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Companion Animal Leader
Petco
Yucca Valley, CA
04.2022 - 08.2023
- Monitored progress of animals in various stages of rehabilitation or recovery, adjusting treatment plans as needed for optimal results.
- Led staff meetings and training sessions on an ongoing basis to promote continuous professional development within the team.
- Increased revenue by expanding service offerings such as grooming, boarding, and additional pet care services tailored to client needs.
- Organized and priced clearance merchandise for department.
- Analyzed inventory management data for department and made recommendations for improvement.
- Achieved minimum presentation standards for departments.
- Improved overall customer experience by implementing client satisfaction surveys and utilizing feedback for continuous improvement efforts.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier Assistant
Williams Grocery Store
Elgin, OK
06.2021 - 09.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Recommended complementary and discounted items to customers to increase sales.
Host/Server
Old Plantation
Medicine Park, OK
06.2020 - 06.2021
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Entered customer food orders into computer system.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided sauces and drink refills requested by customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Trained new employees to perform duties by showing how to accurately and Do the job proficiently
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Carhop Server
Sonics Drive In
Apache, OK
09.2019 - 06.2020
- Completed orders by making specialty shakes and ice cream desserts.
- Kept customer and food preparation areas clean and well-organized.
- Answered product and order questions accurately and professionally.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Reported issues with customers and orders to supervisors.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered food within minutes to meet quality and service standards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Took orders, prepared foods and processed payments in full-service establishment.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Education
High School Diploma -
Epic Charter School
Apache, OK02.2022
Skills
- Customer Service
- Friendly and Outgoing
- Problem-Solving
- Verbal and Written Communication
- Relationship Building
- Till Balancing
- POS Systems
- Merchandise Restocking
- Product Scanning
- Employee Training
- Customer Relations
- Honest and Dependable
- Cash Register Operations
- Inventory Stocking
- Cash Handling
- Reliable and Responsible
- Cleaning and Sanitizing
- Multitasking and Prioritization
Timeline
Business Office Assistant
Trinity Health Clinic
11.2024 - Current
Bartender
Centennial Bar & Grill
09.2023 - 11.2024
Companion Animal Leader
Petco
04.2022 - 08.2023
Cashier Assistant
Williams Grocery Store
06.2021 - 09.2021
Host/Server
Old Plantation
06.2020 - 06.2021
Carhop Server
Sonics Drive In
09.2019 - 06.2020
High School Diploma -
Epic Charter School