Takyla Graham
Wilson,NC
Summary
Dynamic and detail-oriented professional with experience at Barton College Business Office, excelling in office management and customer service. Proven ability to enhance client satisfaction through effective communication and timely responses. Skilled in data entry and adept at fostering collaboration among teams, ensuring smooth operations and a positive work environment.
Experienced with office administration, data management, and customer service. Utilizes organizational skills to maintain smooth office operations and support team productivity. Strong understanding of communication techniques to enhance team collaboration and client interactions.
Overview
6
6
years of professional experience
Work History
Business Office Assistant
Barton College Business Office
09.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Managed correspondence between various departments fostering clear communication channels and facilitating collaboration.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
After-School Tutor
DuWanda S Epps Promise Academy for STEAM & Achievement
01.2022 - 05.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with parents to develop appropriate tutoring lessons.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Created engaging study materials to help reinforce key concepts for better retention.
Reception Assistant
House Now Rentals
06.2019 - 08.2019
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Science - Transfer of Science
Wilson Community College
Wilson, NC06-2024
Bachelor of Science - Psychology
Barton College
Wilson, NC06-2026
Skills
- Scheduling and planning
- File organization
- Office management
- Data entry expertise
- Written communication
- Research
- Accounts payable and receivables
- Customer assistance
- Customer service
- Cash handling expertise
Timeline
Business Office Assistant
Barton College Business Office
09.2024 - Current
After-School Tutor
DuWanda S Epps Promise Academy for STEAM & Achievement
01.2022 - 05.2022
Reception Assistant
House Now Rentals
06.2019 - 08.2019
Associate of Science - Transfer of Science
Wilson Community College
Bachelor of Science - Psychology
Barton College
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