Porsha Scruggs
Summit Dental
Madison,AL
11
years of professional experience
Detailed-oriented dental office professional, and skilled in executive calendar management. Mastering 8 years of experience in insurance coordination, office management, payroll and patient relations. Proven track record of improving collections, streamlining workflows and supporting high-volume practices while delivering exceptional patient care.
Work History
Business Office Assistant
6 Years 9 Months- Supervise executive calendars and coordinate 50+ appointments weekly, optimizing scheduling efficiency and improving executive time utilization by 60%.
- Assist with administrative reporting, scheduling, and workflow management to improve overall office productivity.
- Generate and submit claims and patient payments weekly while maintaining 98% accuracy.
- Manage bi-weekly payroll tracking PTO bonuses and leave records.
- Implement tracking systems that reduce documentation errors by 25% and improve record management efficiency.
- Coordinate communication between clinical staff, patients, and leadership to support seamless daily operations.
- Maintain and organize 1000+ patient records ensuring compliance, accuracy and accessibility.
- Support front-office operations, contributing to increasedd satisfaction and retention.
Treatment Coordinator
1 Year 1 Month- Coordinated patient treatment plans to enhance overall patient satisfaction and care efficiency.
- Educated patients on treatment options and insurance benefits, fostering informed decision-making.
- Collaborated with dental professionals to ensure seamless communication regarding patient needs and treatment progress.
- Managed appointment scheduling using dental practice management software to optimize daily operations.
- Conducted daily operations for a multi-provider practice, including billing, payroll support and reporting.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Customer Service Representative
1 Year 6 Months- Resolved 40+ customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Administered booking processes using advanced reservation systems, ensuring accuracy and timely responses.
- Collaborated with team members to streamline workflow, boosting efficiency in service delivery.
- Trained new representatives on customer service protocols, fostering a culture of excellence.
- Promoted additional services and products, contributing to increased upsell revenue.
- Managed customer concerns professionally and efficiently in a fast-paced environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Patient Care Coordinator
1 Year 6 Months- Managed patient records, insurance verification, and healthcare-related documentation.
- Improved transaction efficiency through accurate data entry and process coordination.
- Streamlined communication between patients and medical staff, enhancing overall patient satisfaction and experience.
- Assisted patients with scheduling, inquiries, and service-related concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and a safe and confidential a safe and confidential environment.
Education
Bachelor of Arts - Leadership
- [Number] GPA 3.5
Skills
Executive Support & Calendar Management • Insurance Verification (Open Dental & Dentrix • Dental Administrative Management • Scheduling & Coordination • Insurance Inquiries • Patient Relations • Customer Service Excellence • Data Entry & Records Management • Scheduling & Workflow Optimization New Hire Onboarding & Benefits Package • Microsoft Office • Payroll & Benefits Administration
Scheduling and planning
File organization
Office management
Timeline
Business Office Assistant
Summit Dental
11.2019 - CurrentRead More
Treatment Coordinator
My Dentist
10.2018 - 11.2019Read More
Customer Service Representative
Avis & Budget
04.2017 - 10.2018Read More
Patient Care Coordinator
Alorica
10.2015 - 04.2017Read More
Minnesota Graduate School Of Theology
Bachelor of Arts from Leadership
Read More