CHEYENNE Gregory
Summary
Motivated and detail-oriented professional with experience in customer support, remote assistance, and data entry. Skilled at troubleshooting issues, resolving customer inquiries, and providing a positive client experience. Strong communicator with proven abilities in teamwork, time management, and adapting to fast-paced remote environments. Proficient in Microsoft Office and Google Workspace.
Overview
8
8
years of professional experience
Work History
Cashier
Tractor Supply
09.2017 - 05.2022
- Greet customers promptly and provide friendly, courteous service
- Process cash, credit, and debit transactions
- Handle returns, exchanges, and price checks according to store policy
- Assist customers with product questions and promotions
- Maintain a clean, organized, and stocked checkout area
Leasing Specialist
Entrata
06.2022 - 09.2025
- Respond to customer inquiries via phone
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about services, schedules, and policies
- Receive and log maintenance requests from customers or tenants
- Maintain accurate customer and tenant records
Customer Service Representative
Alorica
09.2025 - Current
- Assist customers with placing orders, tracking shipments, and account inquiries
- Process returns, exchanges, refunds, and payment issues
- Handle inbound customer calls, chats, and emails related to HSN products and orders
- Resolve customer concerns while maintaining a positive and professional tone
Follow company policies and compliance guidelines
Education
High School Diploma -
Palenstine High School
Palestine, TX05-2018
Skills
- Remote Customer Support
- Customer Service & Client Relations
- Effective Verbal & Written Communication
- Problem Solving & Critical Thinking
- Troubleshooting & Issue Resolution
- Order Processing & Fulfillment
- Data Entry & Database Management
- Time Management & Prioritization
- Teamwork & Collaboration
- Leadership & Team Guidance
- Multitasking & Workflow Management
- Conflict Resolution & De-escalation
- Active Listening & Empathy
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Adaptability & Flexibility in Remote Environments
- Documentation & Record Keeping
- Process Improvement & Efficiency
- Positive Attitude & Professionalism
Education and Training
Palestine High School
Work from home Training
Timeline
Customer Service Representative
Alorica
09.2025 - Current
Leasing Specialist
Entrata
06.2022 - 09.2025
Cashier
Tractor Supply
09.2017 - 05.2022
High School Diploma -
Palenstine High School