Krystal Johnson
Nacogdoches,TX
Summary
Dedicated Remote Customer Service Professional with 10+ years of experience delivering high-quality customer support in retail and remote environments, including direct remote support with Verizon Wireless. Proven ability to resolve complex issues, de-escalate concerns, and enhance customer satisfaction. Strong multitasker with expertise in inbound/outbound calls, account management, and process improvement. Seeking to contribute exceptional service and problem-solving skills in a Remote Service Representative role.
Overview
17
17
years of professional experience
Work History
Cashier
Walmart
Nacogdoches, TX
09.2022 - Current
- Deliver fast, accurate checkout service while maintaining high customer satisfaction
- Assist customers with product inquiries and resolve concerns efficiently
- Process cash, credit, and digital payments with 100% transaction accuracy
- Maintain balanced cash drawer and ensure compliance with company policies
- Support daily operations including stocking, cleanliness, and front-end organization
Remote Customer Service Representative
Verizon Wireless
01.2022 - 12.2023
- Provided remote support handling high-volume inbound calls and account inquiries
- Resolved billing, technical, and service-related concerns with strong first-call resolution focus
- Updated customer accounts accurately while ensuring data confidentiality
- De-escalated customer complaints, improving satisfaction and retention
- Collaborated with internal teams to troubleshoot and resolve complex service issues
Cashier
Murphy USA
Nacogdoches, TX
04.2018 - 12.2022
- Processed high-volume transactions with accuracy and efficiency
- Verified identification for age-restricted purchases in compliance with regulations
- Assisted customers with product recommendations and issue resolution
- Balanced cash drawer and prepared daily financial reports
Cashier Assistant Manager
H&Z Tobacco Stop
Nacogdoches, TX
06.2009 - 03.2018
- Supervised cashier operations to ensure policy compliance and transaction accuracy
- Handled customer complaints and resolved issues to maintain loyalty
- Managed daily banking activities, deposits, and fund reconciliation
- Assisted with inventory ordering and staff training
Education
Associate of Science -
Angelina College
Lufkin, TX12-2007
Skills
- Remote Customer Support
- Inbound & Outbound Calling
- Account Management & Updating
- Complaint Resolution & De-escalation
- Payment Processing & Cash Handling
- Data Entry & Documentation
- Multi-Line Phone Systems
- Process Improvement
- Staff Training & Team Support
- Critical Thinking & Problem Solving
Timeline
Cashier
Walmart
09.2022 - Current
Remote Customer Service Representative
Verizon Wireless
01.2022 - 12.2023
Cashier
Murphy USA
04.2018 - 12.2022
Cashier Assistant Manager
H&Z Tobacco Stop
06.2009 - 03.2018
Associate of Science -
Angelina College