Cheyenne Hamlett
Johnsons Health Center
Madison Heights,VA
1
Certification
5
years of professional experience
Detail-oriented Lead Patient Assistant Specialist with strong skills in insurance verification and patient check-in. Proven ability to enhance operational efficiency and lead teams effectively.
Work History
Lead Patient Assistant Specialist
7 Months- Assisted patients with check-in procedures, ensuring smooth operational flow within the clinic.
- Verified insurances
- Leading front office
- Assisting with the call center
- Taking payments/co-pays.
- Calling and confirming patients' appointments
- Rescheduling appointments
- Making sure all paperwork was completed by patients
- Sending any messages patients needed to their provider
- Led cross-functional teams to implement strategic initiatives and achieve operational goals.
- Developed and refined processes to enhance team efficiency and productivity.
- Facilitated training sessions to mentor staff on best practices and performance standards.
- Accomplished multiple tasks within established timeframes.
Patient Assistant Specialist
1 Year 7 Months- Checking patients in and out
- Rescheduling appointments if needed
- Scheduling appointments at time of check out
- Verifying insurances
- Taking payments / co-pays
- Making sure all paperwork is completed and put into the appropriate patients' chart
- Calling and Confirming patients' appointments
- Assisting with the call center in the evenings
- Multi-tasking
Server
5 Months- Delivered exceptional dining experiences by providing prompt and attentive service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service standards.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained cleanliness of dining area, ensuring compliance with health regulations.
- Recommended menu items based on guest preferences, increasing sales opportunities.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
C.N.A
3 Months- Provided compassionate care to residents, assisting with daily living activities and promoting dignity.
- Maintained cleanliness and safety of resident areas, ensuring compliance with health regulations.
- Fed and changed residents
- Helped with daily activities like making their beds, folding clothes, and getting them dressed for the day.
Lead Crew Member
2 Years 7 Months- Trained and mentored new crew members, fostering a collaborative team environment.
- Supervised daily operations, ensuring consistent service quality and adherence to company standards.
- Streamlined food preparation processes, enhancing efficiency and reducing wait times for customers.
- Implemented inventory management practices, minimizing waste and optimizing stock levels.
- Handled money
- Took customer complaints
Education
High School Diploma
- Advanced Diploma
Skills
Patient check-in
Appointment scheduling
Patient advocacy
Documentation management
Eligibility determination
Multitasking and organization
Operational management
Team collaboration
Verbal and written communication
Cultural sensitivity
Adaptability
Problem-solving
Flexible schedule
Registration and admissions
Certification
- CNA - Certified Nursing Assistant
Timeline
Lead Patient Assistant Specialist
Johnsons Health Center
01.2026 - CurrentRead More
Patient Assistant Specialist
Johnsons Health Center
06.2024 - 01.2026Read More
Server
Big Licks
02.2024 - 07.2024Read More
C.N.A
Runk & Pratt Senior Living Communities
10.2023 - 01.2024Read More
Lead Crew Member
Dairy Queen Grill & Chill
04.2021 - 11.2023Read More
Amherst County High School
High School Diploma
Read More