DANA MARQUART
Baltimore,OH
Summary
Experienced with patient access management, including registration and scheduling processes. Utilizes leadership and problem-solving skills to enhance team efficiency and patient satisfaction. Knowledge of healthcare systems and track record of implementing process improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Patient Access Specialist
Ensemble Health Partners
04.2022 - 03.2026
- Developed training materials and conducted workshops to enhance staff proficiency in registration protocols.
- Streamlined insurance verification processes, reducing patient wait times and increasing appointment efficiency.
- Collaborated with clinical teams to ensure accurate patient information and seamless data transfer across systems.
- Implemented quality assurance measures to enhance compliance with regulatory standards in patient access operations.
- Mentored junior staff on best practices for handling complex patient inquiries and resolving issues effectively.
- Established effective communication channels between patients, providers, and administrative staff to address concerns efficiently.
- Increased accuracy of insurance verifications through regular audits and staff training.
- Educated patients about their rights, responsibilities, privacy practices, as well as available support resources related to their healthcare journey.
- Increased revenue collection rates through diligent follow-ups, prompt billing processes, and negotiation of payment plans with patients facing financial difficulties.
- Resolved escalated customer service issues swiftly while maintaining composure under pressure.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Facilitated patient check-in processes, ensuring accuracy in data entry and documentation.
- Managed insurance verification and eligibility inquiries to enhance patient experience.
Furniture Customer Case
Jc Penney
10.2017 - 04.2022
- Handled escalated calls to resolve customer service, product, and delivery issues.
- Met customer demands by tracking market changes and adapting strategies to match.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Home Care Provider
Cummunity Assisted Living
02.2014 - 09.2017
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements.
- Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
- Improved client nutrition with carefully monitoring and preparing of specialized diets.
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs.
- Assisted clients with taking medication on time by arranging schedules and reminders.
- Protected clients during transfers between seating, beds, and wheelchairs.
- Identified issues with home environments using continuous monitoring, documenting, and reporting concerns.
- Prepared balanced, healthy meals and snacks for clients.
- Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.
- Encouraged patient independence with caring support for personal hygiene and mobility needs.
- Promoted mental health with stimulating activities and conversation.
- Updated records continuously with patient vitals, behaviors and symptoms.
- Provided personalized care plans to enhance client well-being and daily living activities.
- Assisted clients with mobility, personal hygiene, and medication management to ensure safety and comfort.
- Trained new staff on best practices in home care techniques and client engagement methods.
- Monitored clients' health conditions and reported changes to appropriate medical personnel promptly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Enhanced operational efficiency by streamlining care documentation processes for improved accuracy.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Assisted patients with self-administered medications.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Shift Manager/Key Holder
Baltimore IGA
10.2012 - 02.2014
- Counted and balanced drawers and armed alarm system as part of store opening and closing.
- Delivered consistent service to customers with proper staff coverage and well-trained employees.
- Kept well-balanced drawers and properly counted and secured cash reserves.
- Maintained store cleanliness and assisted management with operational tasks.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance performance and operational efficiency.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Lancaster High School
Lancaster, Ohio06.1987
Skills
- Task delegation
- Information collection
- Patient Care
- Fee collection
- Effective Communication
- HIPAA compliance
- Patient registration
- Insurance verification
- Customer service
- Strong leadership
- Friendly and outgoing
- Money handling
- Patient check-in
- Payment processing
- Quality assurance
Certification
- Certified Revenue Cycle Representative (CRCR)
- Essentials of Medicare and Medicaid Managed Care
Timeline
Lead Patient Access Specialist
Ensemble Health Partners
04.2022 - 03.2026
Furniture Customer Case
Jc Penney
10.2017 - 04.2022
Home Care Provider
Cummunity Assisted Living
02.2014 - 09.2017
Shift Manager/Key Holder
Baltimore IGA
10.2012 - 02.2014
High School Diploma -
Lancaster High School