Cheyenne Hawkins
King George,Virginia
Summary
Resourceful Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
11
11
years of professional experience
Work History
Bartender
Roma's Pizza.
King George, Virginia
10.2021 - Current
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Provided drink suggestions to customers based on their preferences.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Effectively multitasked within fast-paced environment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Pizza Maker
Quality Carryout
Waldorf, Maryland
03.2017 - 02.2021
- Collaborated with team to deliver timely service of items.
- Shared information with customers about pizza preparation methods, ingredients and menu items.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Stocked shelves with necessary ingredients for making pizzas.
- Requested supplies and equipment orders, explaining needs to managers.
- Measured ingredients accurately using measuring cups or scales.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Cleaned and sanitized kitchen surfaces and equipment.
- Rotated stock items so that oldest product was used first.
- Dropped off food and drink orders for customer pickup.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Cashier/Grill Cook
McDonald's
Gloucester, Virginia
08.2015 - 12.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked quality of food products to meet high standards.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Assisted in restocking kitchen supplies when necessary.
- Made meals in accordance with company standards and requirements.
- Distributed prepared food to servers.
- Monitored grill temperature to ensure proper cooking times.
- Replenished food items from inventory and rotated ingredients.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
Host/PM Dishwasher
Applebee's Grill + Bar
Gloucester, Virginia
06.2014 - 08.2015
- Notified server after seating parties in section to facilitate prompt service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests upon arrival and provided them with menus.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided excellent customer service by anticipating customer needs.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Provided customers with accurate wait times and monitored waiting list.
- Monitored dining area to assess server capacity and estimate wait times.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Organized trays with cutlery prior to serving meals to customers.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Replaced clean utensils in storage bins for easy access.
Education
General
Gloucester High School
Gloucester, VA08-2016
Skills
- Mixology
- Health codes compliance
- Bar restocking
- Safe service compliance
- Basic accounting
- Safe serving practices
- Anticipating guest needs
- Customer service expertise
- Food running
- Handling difficult customers
- Point of sale systems
- Menu memorization
- ABC regulations
- Changing beer kegs
- Memory retention
- Team player attitude
Timeline
Bartender
Roma's Pizza.
10.2021 - Current
Pizza Maker
Quality Carryout
03.2017 - 02.2021
Cashier/Grill Cook
McDonald's
08.2015 - 12.2016
Host/PM Dishwasher
Applebee's Grill + Bar
06.2014 - 08.2015
General
Gloucester High School