Cheyenne Henson
Fort Worth,TX
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Panda Express
Clifford Street
- Current
- Onboarding employees as well as training on FOH and BOH operations.
- Led teams of 11 or more.
- Handling conflict among team members or customers in a calm and professional manner.
- Assigning tasks and responsibilities to team members based on their strengths and skillsets.
- Assessing the performance of team members and providing feedback for improvement.
- Providing high-quality customer service and handling customer inquiries or complaints.
- Led the development and implementation of upselling strategies, increasing average transaction value.
- Tracked and reported on the effectiveness of upselling promotions, adjusting strategies based on performance metrics and customer feedback.
Assistant Manager
Zaxby’s Chicken Fingers and Buffalo Wings
06.2025 - 08.2025
- Onboarding employees as well as training on FOH and BOH operations.
- Led teams of 11 or more.
- Handling conflict among team members or customers in a calm and professional manner.
- Assigning tasks and responsibilities to team members based on their strengths and skillsets.
- Assessing the performance of team members and providing feedback for improvement.
- Providing high-quality customer service and handling customer inquiries or complaints.
- Led the development and implementation of upselling strategies, increasing average transaction value.
- Tracked and reported on the effectiveness of upselling promotions, adjusting strategies based on performance metrics and customer feedback.
Hostess
Chilis Bar and Grill
03.2024 - 05.2025
- Greeted and seated guests with a positive attitude to create a comfortable and welcoming environment.
- Managed reservations ensuring guests’ needs met and coordinating with restaurant capacity.
- Provided accurate wait time and communication with guests.
- Managed guests seating arrangements efficiently, balancing table assignments to optimize service flow and minimize
- Managed customer flow during busy hours.
- Coordinated with servers and kitchen staff to ensure smooth service and timely delivery of meals.
Assistant Manager
Dunkin Donuts & Basking Robbins
04.2024 - 03.2025
- Decorated and assembled a wide variety of bakery desserts, including ice cream cakes, donuts, and croissants.
- Prepare display for daily pulling standard amounts and maintaining min and max throughout shift.
- Inventory, rotate, and put away stock according to FIFO process.
- Conduct HACCP and Quality Control checks escalating out of specification conditions in accordance with company policy and FDA regulation.
- Follow GMP regulations while preparing food, fulfilling orders, and conducting regular job duties.
- Managed daily inventory projections for shift preparation via pull sheet creation.
Manager
Jimbo’s Tacos
01.2023 - 03.2024
- Led a team of 5 employees.
- Trained employees in opening front of house, customer service, use of POS systems, order taking, company standards, and daily tasks.
- Led troubleshooting POS systems including contacting customer support.
- Conducted weekly deep cleans and maintained food safety standards.
- Expedited orders ensuring accuracy and food quality.
Education
Associate of Arts - Accounting
Tarrant County College (TCC)
12-2028
High School Diploma -
Brewer High School/Homeschool
01-2025
Skills
- Customer service excellence
- Customer service focus
- Employee training
- Team motivation
- Guest service
- Conflict resolution
- Sales proficiency
- Staff development
- Staff onboarding
Community Service
- Urban Pups, Bathed dogs as needed., Received phone calls and made appointments., Maintained cleanliness of work area and kennels.
- The Taste Project, Took orders., Greeted and seated guests according to rotating table plan., Provided service and delivering meals, drinks, and providing exceptional customer service., Operated POS systems.
Timeline
Assistant Manager
Zaxby’s Chicken Fingers and Buffalo Wings
06.2025 - 08.2025
Assistant Manager
Dunkin Donuts & Basking Robbins
04.2024 - 03.2025
Hostess
Chilis Bar and Grill
03.2024 - 05.2025
Manager
Jimbo’s Tacos
01.2023 - 03.2024
Shift Lead
Panda Express
- Current
Associate of Arts - Accounting
Tarrant County College (TCC)
High School Diploma -
Brewer High School/Homeschool