CHEYENNE JAY

• Diagnosed hardware and software issues for Apple products.
• Assisted customers with technical inquiries and product information.
• Maintained accurate records of repairs and customer interactions.
• Ensured compliance with company policies during all service interactions.
• Performed system backups and restores for customer requests.

• Delivered outstanding customer service through prompt resolution of inquiries and complaints, enhancing overall customer satisfaction.
• Leveraged CRM software to effectively manage customer interactions, maintain accurate account information, and document case details in credit and debit banking.
• Adhered to all security procedures to protect sensitive customer information and prevent fraudulent activities.

Left Job Due to increased Duties and Responsibilities without increased pay.

• Resolved billing issues, processed payments, scheduled appointments, and promoted services via phone.
• Transitioned from employment to pursue real estate studies.

• Assisted customers with billing issues, processed payments, placed orders, and cross-sold merchandise via phone, text, chat, and email.
• Laid off due to Campaign closing down.