Andre Buchanan

Provided virtual technical support and personalized sales assistance through phone, chat, and video. Helped customers troubleshoot hardware and software issues across Apple devices by explaining solutions in clear, simple terms. Stayed patient and professional while supporting customers with different levels of technical experience.

Listened carefully to understand customer needs and recommended products and AppleCare options that truly fit their situation and needs. Gave me great expertise with apple products across the board from Macbook pros to every iphone from XR - most recent release.

Remote support specialist for a parent company that managed multiple brands, each with its own systems and forms. Acted as a central point of contact, taking leads and quotes, organizing information, and sending it to the right company for follow-up. Gained strong secretarial and administrative experience supporting businesses such as pest control, lawn care, electrical, and plumbing services.

Performed dual roles in warehouse operations and shipping preparation. Handled both warehouse and shipping tasks, keeping track of parts, counting stock, and making sure inventory was accurate. Operated stand-up and sit-down forklifts to efficiently unload incoming shipments and move materials throughout the warehouse. Prepared fully assembled tractors for shipment by securely loading them onto trucks and completing all required documentation, ensuring smooth and safe operations. Combined attention to detail, safety, and efficiency to support a fast-paced warehouse environment.

Handled daily warehouse operations, including receiving, sorting, and storing products accurately. Loaded and unloaded shipments using forklifts and other equipment, ensuring items were placed in the correct locations. Picked and prepared customer orders efficiently while maintaining inventory accuracy through regular counts and checks. Supported a safe and organized work environment by following company procedures and safety guidelines, contributing to smooth warehouse operations.

• Provided customer service for a large national solar energy company operating under multiple subsidiary brands. Assisted clients with account inquiries, billing support, payment processing, and questions related to long-term 15–20-year minimum service agreements. Guided homeowners through the process of selling their properties while ensuring compliance with contract terms and transfer requirements.
• Supported customers during home refinancing by coordinating lien releases and facilitating proper documentation. Delivered technical assistance by troubleshooting solar monitoring systems, resolving performance issues, and helping customers maintain optimal system functionality. Maintained detailed records of customer interactions while upholding a high standard of professionalism and customer satisfaction.

Worked remotely to provide sales support and customer service for Verizon products and services. Assisted customers over the phone and through digital channels with new activations, plan upgrades, device purchases, and account changes. Took time to understand each customer’s needs and recommended wireless plans, devices, and add-on services that best fit their lifestyle and budget.

Consistently met sales goals by building rapport, explaining product features clearly, and confidently overcoming objections by describing the value vs the cost.