Cheyenne Jones
Alvarado
Summary
Dynamic professional with extensive experience in customer service and problem-solving at SMS InfoComm DBA Wistron Corporation. Proven ability to enhance operational efficiency and resolve complex issues while maintaining high standards of quality. Skilled in time management and multitasking, with a strong background in electronic testing and team collaboration.
Overview
11
11
years of professional experience
Work History
Lead CSR
SMS InfoComm DBA Wistron Corporation
08.2022 - Current
- Resolved customer inquiries through effective communication and active listening.
- Collaborated with team members to address complex customer issues efficiently.
- Submit invoices to customers.
- Submit customer invoices to Ariba.
- Ship and receive product.
- Organize and pull needed parts, Maintain inventory.
Electronic Tester
SMS InfoComm DBA Wistron Corporation
08.2022 - 01.2023
- Conducted tests on electronic components to ensure compliance with industry standards.
- Diagnosed and troubleshot electronic device malfunctions effectively.
- Collaborated with engineering teams to enhance testing protocols and procedures.
- Maintained detailed documentation of testing processes and results for quality assurance.
- Test main bords and trouble shoot.
Delivery Driver Manager
AutoZone
01.2021 - 08.2022
- Oversaw daily delivery operations, ensuring timely and efficient service.
- Trained and mentored new drivers on safety protocols and best practices.
- Implemented process improvements to enhance route efficiency and reduce delays.
- Managed delivery schedules, optimizing resource allocation for peak times.
- Conducted regular safety inspections of vehicles, ensuring compliance with regulations.
- Pull and maintain parts.
Custodian
Cardinal Custodial Services
04.2019 - 03.2021
- Maintained cleanliness and organization of commercial spaces using industrial cleaning equipment.
- Implemented waste management protocols to enhance environmental sustainability in facilities.
- Trained new custodial staff on safety procedures and effective cleaning techniques.
- Conducted routine inspections to ensure compliance with health and safety regulations.
RV Detailer
Holiday World
04.2020 - 01.2021
- Conducted thorough interior and exterior cleaning of RVs, ensuring high standards of presentation and customer satisfaction.
- Inspected RVs for damages or maintenance needs, providing detailed reports for corrective actions.
- Utilized pressure washing equipment and specialized cleaning solutions to restore vehicle aesthetics.
- Trained and mentored junior detailers on best practices and efficient cleaning techniques.
Custodian
Joshua ISD
07.2017 - 02.2019
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Correctional Officer
LaSalle
03.2017 - 07.2017
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular patrols to maintain security and safety within correctional environment.
- Responded swiftly to incidents, de-escalating conflicts and ensuring inmate welfare.
- Implemented safety protocols, enhancing emergency response procedures for staff and inmates.
Welder
Newton Conveyors Inc.
05.2016 - 09.2016
- Operated welding equipment to fabricate metal structures and components.
- Interpreted blueprints and technical drawings to ensure precise welds.
- Conducted inspections of welds for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and enhance productivity.
Cashier
Kohl's
09.2014 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained clean and organized checkout area for optimal customer experience.
- Trained new cashiers on procedures and customer service best practices.
Education
Trade School - Welding
Hill College
Cleburne, TX05-2016
High School Diploma -
Alvarado ISD
Alvarado, TX06-2014
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Lead CSR
SMS InfoComm DBA Wistron Corporation
08.2022 - Current
Electronic Tester
SMS InfoComm DBA Wistron Corporation
08.2022 - 01.2023
Delivery Driver Manager
AutoZone
01.2021 - 08.2022
RV Detailer
Holiday World
04.2020 - 01.2021
Custodian
Cardinal Custodial Services
04.2019 - 03.2021
Custodian
Joshua ISD
07.2017 - 02.2019
Correctional Officer
LaSalle
03.2017 - 07.2017
Welder
Newton Conveyors Inc.
05.2016 - 09.2016
Cashier
Kohl's
09.2014 - 05.2016
Trade School - Welding
Hill College
High School Diploma -
Alvarado ISD
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