Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Kennedy

Clarksville,TN

Summary

Dynamic Service Advisor with a proven track record at Crash Champions, excelling in customer service and vehicle assessment. Skilled in providing accurate repair estimates and customer satisfaction. Great at multitasking and training staff, fostering a collaborative environment that drives operational success and improves service delivery.

Overview

9
9
years of professional experience

Work History

Service Advisor for Collision

Crash Champions
04.2022 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.

Collision Estimator

Jenkins and Wynne Body Shop
03.2020 - 04.2022
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.

Lube Service Technician

Jenkins and Wynne Honda
07.2018 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
  • Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
  • Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
  • Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.

Cashier at a Waterpark

Nashville Shores
04.2016 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Rossview High School
Clarksville, TN
05-2016

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Service estimates
  • Staff education and training
  • Repairs scheduling
  • Customer relationship management

Timeline

Service Advisor for Collision

Crash Champions
04.2022 - Current

Collision Estimator

Jenkins and Wynne Body Shop
03.2020 - 04.2022

Lube Service Technician

Jenkins and Wynne Honda
07.2018 - 03.2020

Cashier at a Waterpark

Nashville Shores
04.2016 - 08.2016

High School Diploma -

Rossview High School

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Cheyenne Kennedy