Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thaad Thompson

Coral Springs

Summary

With a proven track record at Classic Collision and Stretch Zone, I excel in customer service, vehicle assessment, and leadership ensuring high satisfaction and repeat business. My strong work ethic and attention to detail have consistently surpassed sales targets. Skilled in multitasking and organization, I thrive in fast-paced environments, fostering team collaboration and driving significant growth.

Overview

9
9
years of professional experience

Work History

Service Advisor/Collision Estimator

Classic Collision Deerfield Beach
10.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained 55-60 hour work week.

Service Advisor/Collision Estimator

Classic Collision Tamarac
05.2023 - 10.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained 55-60 hour work week.

Service Advisor/Collision Estimator

Caliber Collision Boca Raton
04.2022 - 05.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained 55-60 hour work week.

Fulfillment Coordinator/Facility Manager

Immuno Laboratories
02.2022 - 04.2022
  • Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
  • Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
  • Analyzed shipping data to identify trends and areas for cost reduction, leading to more efficient transportation methods.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Maintained 50 hour work week.

E-Commerce Manager

JM Field Marketing
01.2020 - 02.2022
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
  • Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
  • Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.

Unemployed

None
03.2019 - 01.2020

Lost previous job in February of 2019. Moved back to Florida with family and lived with Mother and father until able to get back on feet.

Regional Sales Manager

WSO-LLC Dba Stretch Zone Atlanta
02.2018 - 02.2019
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Finalized sales contracts with high-value customers.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Maintained 60-65 hour work week.

General Manager

Stretch Zone
04.2017 - 02.2018
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Maintained 50 hour work week.

Head Football Trainer

Athletic Performance Training
05.2016 - 02.2018
  • Provided one-on-one mentoring to help individuals reach their full potential within the game of football.
  • Coached prospective players on best practices, providing constructive feedback to support their athletic growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Developed customized training materials for various athletes, ensuring relevance to their target position.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing athletic performance.
  • Part time 20-30 work week based on scheduled sessions.

Stretch Practitioner

Stretch Zone
12.2016 - 04.2017
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
  • Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
  • Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
  • Met with patients to discuss concerns, review histories and perform examinations.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Educated patients and families on health conditions to raise awareness.
  • Maintained 40 hour work week

Education

Bachelor of Arts - General Studies

University of Idaho
Moscow, ID
12-2012

Associate of Arts - Liberal Arts

Ellsworth Community College
Iowa Falls, IA
08-2010

High School Diploma -

Coral Springs Charter School
Coral Springs
06-2008

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Team player mentality
  • Complaint resolution
  • Goal-oriented mindset
  • Staff education and training

Timeline

Service Advisor/Collision Estimator

Classic Collision Deerfield Beach
10.2024 - Current

Service Advisor/Collision Estimator

Classic Collision Tamarac
05.2023 - 10.2024

Service Advisor/Collision Estimator

Caliber Collision Boca Raton
04.2022 - 05.2023

Fulfillment Coordinator/Facility Manager

Immuno Laboratories
02.2022 - 04.2022

E-Commerce Manager

JM Field Marketing
01.2020 - 02.2022

Unemployed

None
03.2019 - 01.2020

Regional Sales Manager

WSO-LLC Dba Stretch Zone Atlanta
02.2018 - 02.2019

General Manager

Stretch Zone
04.2017 - 02.2018

Stretch Practitioner

Stretch Zone
12.2016 - 04.2017

Head Football Trainer

Athletic Performance Training
05.2016 - 02.2018

Bachelor of Arts - General Studies

University of Idaho

Associate of Arts - Liberal Arts

Ellsworth Community College

High School Diploma -

Coral Springs Charter School
Thaad Thompson