Roberto Perez
Lake Worth,FL
Summary
A motivated bilingual individual with over 25 years in Auto Insurance Claims, and Well trained in the Collision Repair Industry. Seeking a challenging position with a growing company where he may demonstrate his experience in estimating, excellent communication, and organizational skills, as well as strong computer skills. Possesses the ability to manage relationships with co-workers and customers in a fast paced environment, while demonstrating persistence, consistency, with analytical, investigating, and problem solving skills.
Overview
33
33
years of professional experience
Work History
Collision Estimator/Service Advisor
Crash Champions
12.2023 - Current
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Collision Estimator/Service Advisor
A1 Body And Glass
02.2021 - 12.2023
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Collision Estimator/Automotive Service Advisor
Caliber Collision
03.2018 - 07.2019
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
Collision Estimator
Autonation Collision Center
09.2017 - Current
- Prepared cost estimates and organized necessary supplies to fix damage listed on customers' work orders
- Inspected repaired vehicles for proper functioning, quality of work completed, and final appearance against specifications
- Completed required paperwork
- Handled issues such as customer complaints
- Repair orders are opened for customer pay & DRP's with Direct Repair Program compliance, including obtaining proper authorization
- Following repairs throughout the shop to assist with supplements, ordering parts, and arranging sublet work
- Completed required paperwork by
- Total Loss administration
- Provide post repair plan communication, including vehicle status updates to customers
- RPJun 1990
- Final Quality check
- Deliver vehicle to customer upon completion.
Senior Auto Claims Service Estimator
Allstate Insurance
01.1991 - 02.2010
- Completed vehicle inspections, wrote estimates, and determined total loss evaluations to set clear expectations and timelines
- Reviewed repair information to verify service contract coverage limits
- Audited collision repair estimates to verify projected costs aligned with industry standards
- Used independent judgment and discretion to evaluate repair versus replacement decisions
- Interfaced with customers, agents, and dealers to facilitate claims investigations
- Analyzed and processed complex auto claims by reviewing coverage, completing investigations, and determining liability
- Corresponded and interviewed people involved in claims to obtain information to assess liability and coverage matters
- Negotiated repair process with body shops
- Documented information related to claim and made decisions consistent with claims standards and local laws
- Reviewed cost estimates with representatives at automobile repair shops to lock in repair agreements
- Reached out to owners to set up appointments for viewing damaged vehicles
- Established salvage value on vehicles too costly to repair and produced paperwork for customers
- Worked remotely across Pal Beach, Broward, and Dade County to handle 30+ assessments per week
- Inspected interior components and vehicle systems to detect deeper damages
- Compared market values against repair costs to determine practicality of fixing damaged vehicles
- Checked damaged vehicle structures to identify and document body damages.
Education
High School Diploma -
Palm Beach Lakes
West Palm Beach, FLBusiness Administration -
Barry University
MIAMI LAKES, FLSkills
- Cash Handling
- Customer Service
- Client Interaction
- Problem Resolution
- Department Coordination
- Invoice Generation
- Document management
- Project Organization
- Quality Improvement
- Supervision
- Communications
- Knowledgeable in Multiple Estimating systems: CCC One, Mitchell, Mitchell Connect
- Organization
- Primary Language of English with Fluency in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Collision Estimator/Service Advisor
Crash Champions
12.2023 - Current
Collision Estimator/Service Advisor
A1 Body And Glass
02.2021 - 12.2023
Collision Estimator/Automotive Service Advisor
Caliber Collision
03.2018 - 07.2019
Collision Estimator
Autonation Collision Center
09.2017 - Current
Senior Auto Claims Service Estimator
Allstate Insurance
01.1991 - 02.2010
High School Diploma -
Palm Beach Lakes
Business Administration -
Barry University
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