Dillon Pedigo
Caliber Collision
Belton,TX
13
years of professional experience
Detail-oriented Service Advisor with over 9 years of experience in the automotive industry. Skilled in managing customer relationships and optimizing service operations, resulting in reduced wait times and improved satisfaction scores. Committed to training new staff and maintaining high-quality standards.
Work History
Service Advisor / Collision Estimator
1 Year 2 Months- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Provided detailed explanations of repair procedures and service options to clients.
- Maintained accurate records of customer interactions and service history.
- Collaborated with technicians to ensure timely completion of repairs and maintenance.
- Trained new staff on service processes and customer interaction best practices.
- Managed follow-up communications to enhance customer relationships and retention.
- Implemented process improvements that streamlined service operations and reduced wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor / Collision Estimator
11 Years 5 Months- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Provided detailed explanations of repair procedures and service options to clients.
- Maintained accurate records of customer interactions and service.
- Collaborated with technicians to ensure timely completion of repairs and maintenance.
- Trained new staff on service processes and customer interaction best practices.
- Managed follow-up communications to enhance customer relationships and retention.
- Implemented process improvements that streamlined service operations and reduced wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Attention to detail
Listening skills
Handling customer complaints
Price quoting
Workflow management
Quality control
Outside work skills- installing paint protection film
air ride and suspension
installing vinyl wrap
paint correction’s and coatings
Timeline
Service Advisor / Collision Estimator
Caliber Collision
07.2025 - CurrentRead More
Service Advisor / Collision Estimator
Service King
02.2014 - 07.2025Read More
Summit High School
High School Diploma
Read More