Cheyenne Long
Saint David,Arizona
Summary
Skilled in customer service management and adept at meeting deadlines, I excel in building rapport and upselling, contributing to positive outcomes and repeat business.
Overview
8
8
years of professional experience
Work History
Internet Sales Manager
Ed Morse Automotive Group
Sierra Vista, AZ
02.2020 - Current
- Respond to internet inquiries and phone calls in timely matter.
- Boost customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provide superior and individualized customer service.
- Improve customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
Customer Service Representative
Russell Cellular Verizon Wireless
Benson, AZ
07.2018 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Claims Resolution Specialist
General Dynamic Information Technology
Lawrence, KS
11.2016 - 07.2018
- Processed adjustments and posted refunds.
- Investigated cases to establish suitable coverage and accountability for claims.
- Maintained detailed case records using specialized software programs for easy reference during future audits or reviews.
- Collected information about rejected claims and developed effective solutions.
Education
High School Diploma -
Lansing High School
Lansing, KS05.2015
Skills
- Customer Service and Satisfaction
- Customer Service Management
- Meeting deadlines
- Upselling
- Building rapport
Timeline
Internet Sales Manager
Ed Morse Automotive Group
02.2020 - Current
Customer Service Representative
Russell Cellular Verizon Wireless
07.2018 - 02.2020
Claims Resolution Specialist
General Dynamic Information Technology
11.2016 - 07.2018
High School Diploma -
Lansing High School