Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Martinez

Phoenix,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of emails with scheduling both inbound and outbound orders.

Energetic and communicative with effective problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Clerical Assistant

Repwest Insurance
Phoenix, AZ
10.2022 - 09.2023
  • Answered office phone and emails regarding customer questions and providing document information.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Provided exemplary training in office procedures and policies to new employees.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.

Scheduler

Knight Transportation
Phoenix, AZ
03.2018 - 03.2020
  • Communicated delays and early arrivals to management.
  • Coordinated product shipments from point of origin to destination.
  • Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
  • Scheduled and confirmed appointments.
  • Planned and delegated work to meet project and production goals.

Instructional Assistant

City of Phoenix Parks and Recreation
Phoenix, AZ
11.2016 - 11.2017
  • Provided classroom support throughout planned instruction and individual lessons.
  • Delivered instruction individually or in small groups with support from instructor.
  • Cleaned and organized classrooms, materials and supplies.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Arranged and led academic and study activities for students.
  • Completed documentation on student behaviors, interventions and results.

Education

High School Diploma -

Copper Canyon High School
Glendale, AZ
05.2015

Skills

  • Scheduling and calendar management
  • Data entry
  • Customer service
  • Organization
  • Critical thinking
  • Technologically savvy
  • Microsoft Office expertise
  • Problem-solving abilities

Timeline

Clerical Assistant

Repwest Insurance
10.2022 - 09.2023

Scheduler

Knight Transportation
03.2018 - 03.2020

Instructional Assistant

City of Phoenix Parks and Recreation
11.2016 - 11.2017

High School Diploma -

Copper Canyon High School

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Cheyenne Martinez