Cheyenne Moore
Miami,FL
Summary
Dynamic professional with a proven track record at USPS, excelling in package handling and customer service. Recognized for enhancing workflow efficiency and maintaining high-quality standards. Strong organizational skills and a commitment to team collaboration drive results in fast-paced environments. Adept at problem-solving and ensuring compliance with safety protocols.
Overview
11
11
years of professional experience
Work History
PSE Clerk
USPS, United States Postal Service
08.2022 - Current
- Processed incoming and outgoing mail efficiently using automated sorting systems.
- Operated various postal equipment, including scales and handheld scanners, to facilitate workflows.
- Analyzed workflow processes to identify areas for improvement, contributing to enhanced service delivery efficiency.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
Housekeeper
Embassy Suites
Miami, FL
01.2018 - 12.2020
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Behavior Technician
MACtown
North Miami, FL
04.2015 - 08.2018
- Implemented individualized behavior intervention plans to support client development.
- Collected and documented data on client progress and behavioral changes consistently.
- Collaborated with multidisciplinary teams to develop effective treatment strategies.
- Assisted in training new staff on behavioral techniques and operational procedures.
- Conducted one-on-one sessions to reinforce positive behaviors and skill acquisition.
- Monitored and adjusted interventions based on real-time observations of client behavior.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assisted with medication administration and counting and pouring medications.
- Organized recreational activities to assist in patient recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
Crew Member
McDonalds
Miami, FL
06.2015 - 11.2017
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Burger King
Miami, FL
02.2021 - 2023
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Miami Northwestern Senior High
05.2017
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Filing systems
- Mail sorting
- Multi-tasking capacity
- Problem-solving skills
- Handling and sorting mail
- Loading and unloading
- Team collaboration
- Distribution services
- Equipment operation
- Staff development
- Confidentiality
- Strong organization skills
- Customer service
- Quality control
- Time management abilities
Timeline
PSE Clerk
USPS, United States Postal Service
08.2022 - Current
Cashier
Burger King
02.2021 - 2023
Housekeeper
Embassy Suites
01.2018 - 12.2020
Crew Member
McDonalds
06.2015 - 11.2017
Behavior Technician
MACtown
04.2015 - 08.2018
High School Diploma -
Miami Northwestern Senior High