Cheyenne Nicholson
Princeton,WV
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Dollar General
Princeton , WV
07.2020 - Current
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategic plans to achieve company objectives.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Assigned work and monitored performance of project personnel.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed recruitment, hiring, and training of new staff members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and hired qualified candidates to fill open positions.
Manager
Dollar General
Princeton
06.2020 - Current
Education
High School Diploma -
Pikeview High School
Athens, WV05-2020
Skills
- Sales management
- Complex Problem-solving
- Safety procedures
- Vendor management
- Coaching and mentoring
- Decision-making
- Time management
- Budget control
- Verbal and written communication
- Performance evaluations
- Schedule preparation
- Staff development
- Change management
- Task delegation
- Relationship building
- Team leadership
- Shift scheduling
- Work prioritization
- Partnership development
- Policy and procedure development
- Customer service
- Conflict resolution
- Lead generation
- Project planning
- Clear communication
- Emergency response
- Staff management
- Data analysis
- Goal setting
- Project management
Timeline
Manager
Dollar General
07.2020 - Current
Manager
Dollar General
06.2020 - Current
High School Diploma -
Pikeview High School