Cheyenne Pierson
Phoenix,AZ
Summary
Hardworking and motivated professional with several years of experience in the hospitality and service industry. Solid history balancing team performance & customer service satisfaction. Dedicated to working closely with employees & customers to maximize the guest experience and boost morale. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Manager
Scooter's Coffee
Phoenix, Arizona
08.2023 - Current
- I made sure that all food and beverage items met and upheld the highest standard of quality to provide customer satisfaction.
- Handled all daily operations, including scheduling, payroll, inventory management, and customer service satisfaction.
- Handled all complaints and made sure to remedy any and all situations to ensure customers left fulfilled and satisfied.
- Maintained budgets, monitoring expenses to meet the financial targets of my company.
- I oversaw the hiring process, conducted interviews, and made my hiring decisions based on qualifications that would fit with our company culture.
- Provided ongoing coaching to team members, supporting their development and helping to boost morale and mood.
- Trained all new hires on our processes & company procedures
Food Sever
IHOP
Phoenix, AZ
12.2020 - 07.2023
- I would take orders and make sure to get all the details right, especially when it included dietary restrictions. Any questions regarding the menu I would answer promptly and make suggestions.
- Made sure that the experience was exceptional with speedy service. I would make sure my tables were cleaned quickly, to be able to turn them quickly, especially in the morning rush hours.
- Communicated effectively and professionally with team members and customers to ensure a positive guest experience.
- Demonstrated exceptional multitasking skills during peak hours, managing around 6 to 7 tables.
Server
Cheesecake Factory Inc
Atlanta, GA
03.2015 - 10.2019
- I would assist guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- I completed opening and closing checklists according to set standards.
- Assisted servers and dining room hosts, and quickly responded to guests' needs.
- Upsold multiple desserts and beverage items, while also recommending items to pair together.
- Worked closely with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction.
Education
High School Diploma -
South Effingham High School
Guyton, GA05-2015
Skills
- Staff Development
- Expense Tracking
- Marketing
- Team Leadership
- Staff Training and Development
- Customer Service Satisfaction
- Effective communication
- Schedule Preparation
- Problem-Solving
Timeline
Manager
Scooter's Coffee
08.2023 - Current
Food Sever
IHOP
12.2020 - 07.2023
Server
Cheesecake Factory Inc
03.2015 - 10.2019
High School Diploma -
South Effingham High School
Similar Profiles
Eliana PriceEliana Price
Barista at Scooter's CoffeeBarista at Scooter's Coffee
Raiyna GluhakRaiyna Gluhak
Barista at Scooter's Coffee CompanyBarista at Scooter's Coffee Company
Yuliana GalindoYuliana Galindo
Barista at Scooter's CoffeeBarista at Scooter's Coffee
Madison WoodMadison Wood
Barista at Scooter's CoffeeBarista at Scooter's Coffee
Raquel FuentesRaquel Fuentes
Server at Cheddar’s Scratch KitchenServer at Cheddar’s Scratch Kitchen