Cheyenne Pringle
Elkins Park,PA
Summary
Dedicated and driven professional committed to contributing to organizations that prioritize strong work ethic and excellence. Demonstrates proven ability to adapt quickly in dynamic environments while maintaining focus on achieving results. Authorized to work in the US for any employer, bringing responsibility and a collaborative spirit to every project. Skilled at leveraging expertise and determination to support team goals and drive organizational success.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Global Payments
Philadelphia, PA
09.2024 - 12.2024
- Investigates potential credit card fraud cases based on information received from the fraud detection system.
- Analyzes several aspects of account history, to include payment and transaction history.
- Contacts customers and merchants to obtain additional information regarding fraudulent charges.
- Maintains accurate and complete documentation of all information necessary for the investigation.
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity
- Builds the credit card replacement orders and completes shipping materials.
Customer Service Representative (Remote)
Radius Global Solutions LLC (PGW)
Aston, PA
02.2024 - 08.2024
- Orchestrated account setup for new customers, ensuring precise assignment of account numbers.
- Assisted customers with bill payment processes to facilitate smooth financial operations and maintain satisfaction.
- Managed scheduling of appointments to ensure effective planning of parts and labor resources.
- Resolved customer inquiries via phone and email to enhance satisfaction and retention.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed solutions for complex issues, reducing escalation rates and improving resolution times.
- Analyzed customer feedback data to drive strategic initiatives enhancing overall service quality.
- Sought ways to improve processes and services provided.
Garage Porter/Weekend Cashier
Towne Park, Ltd. (Lankenau Medical Center)
Wynnewood, PA
08.2023 - 11.2023
- Maintained cleanliness and organization of public areas to enhance patient and visitor experience.
- Communicated with coworkers and managers about completed duties.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Kitchen and Produce Associate
Amazon Fresh
Broomall, PA
05.2023 - 07.2023
- Managed inventory levels to ensure optimal product availability and freshness.
- Operated equipment for efficient product handling and storage processes.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted with weekly inventory counts.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Completed prep work on pre-packaged vegetables and fruits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Pleasantly greeted customers and provided prompt and courteous service.
Housekeeper
Aramark
Bryn Mawr, PA
09.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
Food Service Worker
Aramark
King of Prussia, PA
09.2021 - 01.2022
- Maintained cleanliness and sanitation standards in food preparation areas.
- Operated food service equipment to ensure safe and efficient meal preparation.
- Streamlined food preparation processes, reducing waste and improving overall service speed.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Dental Assistant
Dr Steven Solow Pediatric & Orthodontics
Wynnewood, PA
11.2019 - 03.2020
- Assisted with patient examinations and treatments, ensuring comfort and safety during procedures.
- Managed dental instruments and sterilization processes to maintain a hygienic environment.
- Educated patients and parents on oral health practices and post-treatment care.
- Collaborated with orthodontists to develop individualized treatment plans for pediatric patients.
- Streamlined appointment scheduling, reducing wait times and improving patient flow efficiency.
- Trained new staff on office protocols, enhancing team performance and service quality.
- Implemented inventory management systems to optimize supply usage and reduce waste.
- Led initiatives for practice improvement, increasing patient satisfaction ratings significantly.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Orthodontic Assistant
Springfield Orthodontics
Springfield, PA
04.2016 - 07.2019
- Was hired from my 200 hour externship
- Placed brackets and wires
- Sterilize instruments and operatory
- Provided a comfortable atmosphere for patients
- Oral hygiene for patients
- Set up patients for x-rays
- Write up new and existing patients letters
- Go over treatment plans with patients
- Insurance verification
Education
Medical Billing & Coding - Undergraduate degree
DeVry University
Illinois08-2026
Dental - Dental Assisting
Brightwood Career Institute
Broomall, PA04-2016
High school diploma or GED -
Lower Merion High School
Ardmore, PA06-2013
Skills
- Telephone and email etiquette
- Proficient in Microsoft Word, Excel, PowerPoint
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Fraud Specialist
Global Payments
09.2024 - 12.2024
Customer Service Representative (Remote)
Radius Global Solutions LLC (PGW)
02.2024 - 08.2024
Garage Porter/Weekend Cashier
Towne Park, Ltd. (Lankenau Medical Center)
08.2023 - 11.2023
Kitchen and Produce Associate
Amazon Fresh
05.2023 - 07.2023
Housekeeper
Aramark
09.2022 - 01.2023
Food Service Worker
Aramark
09.2021 - 01.2022
Dental Assistant
Dr Steven Solow Pediatric & Orthodontics
11.2019 - 03.2020
Orthodontic Assistant
Springfield Orthodontics
04.2016 - 07.2019
Dental - Dental Assisting
Brightwood Career Institute
Medical Billing & Coding - Undergraduate degree
DeVry University
High school diploma or GED -
Lower Merion High School