Cheyenne Rivera
Seaford,DE
Summary
Dedicated professional with a strong background in office management and customer relations. Known for exceptional organizational skills and clear communication, consistently enhancing team collaboration and operational efficiency.
Overview
11
11
years of professional experience
Work History
Office Manager
Star Trucking Inc
Seaford
11.2020 - Current
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources.
- Developed and implemented filing systems, improving document retrieval speed and accuracy.
- Oversaw budget management, tracking expenses and optimizing operational costs.
- Led initiatives to improve workplace safety protocols, ensuring compliance with industry standards.
- Oversaw driver logistics, providing clear instructions on delivery schedules and load preparation timelines.
Insurance Account Manager
Good's Insurance
Leola, PA
02.2022 - 08.2024
- Managed client relationships to ensure high satisfaction and retention rates.
- Developed customized insurance solutions based on client needs and risk assessments.
- Evaluated insurance policies for accuracy, compliance, and optimal coverage levels.
- Analyzed market trends to provide strategic insights for policy improvements and new offerings.
- Coordinated with underwriting teams to expedite policy approvals and claims processing.
- Managed a diverse portfolio of accounts across various industries, demonstrating adaptability and expertise in servicing the unique insurance requirements of each client.
Physical Therapist Assistant
ATI Physical Therapy
Harrington, DE
01.2015 - 03.2019
- Assisted in implementing individualized treatment plans under physical therapist supervision.
- Educated patients on rehabilitation exercises and home care strategies to enhance recovery.
- Collaborated with healthcare team to track patient progress and adjust treatment protocols.
- Utilized various therapeutic modalities including ultrasound and electrical stimulation for pain management.
- Maintained accurate patient records and documentation to ensure compliance with regulatory standards.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
Education
Associate of Arts - Business
Delaware Technical Community College
DE05-2028
High School Diploma -
Lake Forest High School
Felton06-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Customer relations
- Scheduling and calendar management
- Scheduling coordination
- Document management
- Payroll and budgeting
Timeline
Insurance Account Manager
Good's Insurance
02.2022 - 08.2024
Office Manager
Star Trucking Inc
11.2020 - Current
Physical Therapist Assistant
ATI Physical Therapy
01.2015 - 03.2019
Associate of Arts - Business
Delaware Technical Community College
High School Diploma -
Lake Forest High School