Cheyenne Rose
Seattle,WA
Summary
Utilizing extensive customer service background, exceptional attention to detail, and organizational expertise. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente
01.2021 - 01.2025
- Executed patient registration duties in EPIC, including answering telephones and scheduling appointments with an average of 85 to 110 calls per day. Processed referrals and maintained accurate provider templates for efficient operations. Verified and updated patient demographics and insurance coverage to ensure compliance. Mentored new hires to enhance team performance and operational knowledge. Adhered to HIPAA regulations and maintained strict patient confidentiality standards.
Administrative Assistant
King County Public Health
01.2008 - 01.2009
- Managed in-person screening of 25 to 175 students for food card classes. Facilitated administration of card applications and test instructions, incorporating bilingual testing and video sessions. Tracked applicant information to generate food cards during classes with Windows-based software. Performed record searches and ensured accurate file maintenance.
Housekeeping Supervisor
Grand Hyatt Seattle
01.2001 - 01.2007
- Trained 70 new hires in housekeeping operations for grand opening. Prepared 425 guestrooms and addressed guest requests efficiently. Inspected employee performance and provided constructive feedback. Managed engineers delivering painting and maintenance services. Maximized guest experience, consistently achieving top rankings in guest satisfaction.
Education
GED -
Chief Sealth High School
Seattle, WA1994
Skills
- Customer service
- Professional and friendly
- Hiring and training
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
Timeline
Patient Access Representative
Kaiser Permanente
01.2021 - 01.2025
Administrative Assistant
King County Public Health
01.2008 - 01.2009
Housekeeping Supervisor
Grand Hyatt Seattle
01.2001 - 01.2007
GED -
Chief Sealth High School
SUMMARY OF QUALIFICATIONS
- Proficient supervisory skills organizing, leading and directing others while under pressure within a fast pace work environment.
- Adapting quickly and effectively to new situations, procedures and directions.
- Computer skills: Epic, Windows, Excel, PowerPoint and MS Word. Adept with multi-line phones, fax machines, copiers and various filing systems.
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Karina MaheyKarina Mahey
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
Christopher HunterChristopher Hunter
Enterprise Account Manager at GlassdoorEnterprise Account Manager at Glassdoor